Assistant Maintenance Supervisor
Broe Real Estate Group, Denver, CO, United States
POSITION SUMMARY
The Assistant Maintenance Supervisor assists the Maintenance Supervisor with oversight and performs technical and mechanical work that ensures the interior and exterior of buildings, grounds, amenities, and common areas of the communities meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. This position is responsible for maintenance operations at a campus comprised of multiple buildings.
ESSENTIAL RESPONSIBILITIES
Building Maintenance
Alongside supervisor, troubleshoots and resolves issues involving building operations systems such as plumbing, electrical, HVAC, boiler systems, flooring, windows, etc. throughout the campus.
Respond to on‑call policies and procedures.
Shovel snow when there is an inch of snow accumulation or more. Holidays/weekends included.
Primary point of contact to all property team members for non‑escalated maintenance needs during regular business hours.
First point of contact for maintenance technicians who need on‑call assistance; enforces and follows on‑call policies and procedures.
Occasionally oversees larger repairs and minor capital projects, as assigned by supervisor.
Works closely with vendor partners to coordinate any required escorts to occupied units and assigns escort team member based on level of impact.
Monitors and maintains inventory of property maintenance supplies.
Assists with coordination and timely completion of preventative maintenance programs for each building; preventative maintenance should take place twice per year and include activities such as smoke detector inspections, filter replacements, leak inspections, appliance maintenance, etc.
Identifies and corrects any hazardous property conditions immediately or contains hazard until it can be removed.
Ensures completion of all safety logs and promptly addresses deficiencies.
Actively participates in and assists with coordination of weekly maintenance meetings and safety trainings.
Property Inspections
Inspects all properties daily, including interiors and exteriors, in accordance with the Company Hospitality Model.
Utilizes mobile maintenance platform for inspections/safety walks.
Coordinates inspections for all move‑ins and communicates areas of opportunity to the Maintenance Supervisor prior to new resident move‑in.
Inspects all maintenance shops, storage closets, and parts inventory on a weekly basis, ensuring these areas are free of clutter and organized.
Other Duties
Performs other duties and projects assigned.
SUPERVISORY RESPONSIBILITIES
The Assistant Maintenance Supervisor has zero direct reports but provides training for maintenance team members according to procedural guidelines and checklists created by the supervisor.
Leads, coaches, and gives feedback to all maintenance team members to ensure assigned tasks are carried out in a timely manner.
Delegates resident services requests to maintenance team members daily and manages workflow.
Frequently checks in with maintenance team members to provide timely guidance and feedback.
Provides direct oversight of the make‑ready process, including monitoring progress on the make‑ready tracker.
Stands in for supervisor in their absence, maintaining a professional and calm demeanor.
Assists with recruiting and interviewing potential candidates for team member positions when needed.
Communicates further education opportunities and encourages participation.
Communicates questions, concerns, and guidance needs to supervisor.
Reports any team member performance‑related issues to supervisor in a timely manner.
Demonstrates highly effective leadership and supervisory skills at all times.
KNOWLEDGE, SKILLS, AND ABILITIES
Effectively presents information and responds to questions from onsite staff members.
Reads, analyzes, and interprets general business periodicals, professional journals, technical procedures, and government regulations.
Defines problems, collects data, establishes facts, and draws valid conclusions.
Solves practical problems with a variety of concrete variables in situations where only limited standardization exists.
Performs basic math in all units of measure.
Basic computer and software skills.
Appropriately prioritizes and manages multiple requests at once.
Displays organized, detailed, reliable approach to duties and communication.
Displays consistently professional, collaborative, and responsive approach to customer service and interactions with staff members.
Strong self‑motivation, initiative, and time management to accomplish duties independently.
Exhibits excellent judgment and asks for help in critical applications.
Strong ability to supervise and direct large teams.
Meets attendance requirements.
Effectively prioritizes workload and schedule.
QUALIFICATIONS & COMPETENCIES
Strong working knowledge of HVAC, electrical, and plumbing systems; appliance repair; and general carpentry.
Valid driver’s license.
3 – 5 years leadership experience in multi‑family property or hotel environment.
Proficient with MS Office Suite.
Understanding of Fair Housing legislation.
Assists with supervision and development of large teams.
Participates in on‑call rotation as assigned by supervisor.
Proof of eligibility to work in the U.S.
High School Diploma or equivalent.
Strong customer service and relationship skills; high level of verbal and written communication required.
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
Some experience in related trade school program.
PREFERRED CERTIFICATIONS AND LICENSES
HVAC, EPA, and CPO certifications.
Safety OSHA approved certifications.
PHYSICAL REQUIREMENTS
Must have the ability to remain in a seated position – 20%
Speak and hear clearly – 100%
Lift office products and supplies up to 50 lbs – 80%
Walk, stoop, kneel, bend and reach – 100%
Dexterity to use and manipulate hand and power tools – 50%
WORK ENVIRONMENT
Duties are conducted indoors in environmentally controlled conditions, and outdoors in a variety of weather conditions.
TRAVEL
May be requested to fill in at other local properties.
COMPENSATION
WAGES
Hourly rate with eligibility for overtime. Estimated starting hourly wage: $33.50.
Exact salary determined within stated range by merit, seniority, production rate, geographical location, education, training, and experience related to job duties and responsibilities, or travel required by the position.
Potential additional compensation includes monthly, on‑call, and annual bonus.
BENEFITS
On and off‑site job specific training.
Medical, dental, vision, and life insurance.
401k with company matching.
10 paid holidays per year.
Generous paid leave and schedule according to tenure.
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The Assistant Maintenance Supervisor assists the Maintenance Supervisor with oversight and performs technical and mechanical work that ensures the interior and exterior of buildings, grounds, amenities, and common areas of the communities meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. This position is responsible for maintenance operations at a campus comprised of multiple buildings.
ESSENTIAL RESPONSIBILITIES
Building Maintenance
Alongside supervisor, troubleshoots and resolves issues involving building operations systems such as plumbing, electrical, HVAC, boiler systems, flooring, windows, etc. throughout the campus.
Respond to on‑call policies and procedures.
Shovel snow when there is an inch of snow accumulation or more. Holidays/weekends included.
Primary point of contact to all property team members for non‑escalated maintenance needs during regular business hours.
First point of contact for maintenance technicians who need on‑call assistance; enforces and follows on‑call policies and procedures.
Occasionally oversees larger repairs and minor capital projects, as assigned by supervisor.
Works closely with vendor partners to coordinate any required escorts to occupied units and assigns escort team member based on level of impact.
Monitors and maintains inventory of property maintenance supplies.
Assists with coordination and timely completion of preventative maintenance programs for each building; preventative maintenance should take place twice per year and include activities such as smoke detector inspections, filter replacements, leak inspections, appliance maintenance, etc.
Identifies and corrects any hazardous property conditions immediately or contains hazard until it can be removed.
Ensures completion of all safety logs and promptly addresses deficiencies.
Actively participates in and assists with coordination of weekly maintenance meetings and safety trainings.
Property Inspections
Inspects all properties daily, including interiors and exteriors, in accordance with the Company Hospitality Model.
Utilizes mobile maintenance platform for inspections/safety walks.
Coordinates inspections for all move‑ins and communicates areas of opportunity to the Maintenance Supervisor prior to new resident move‑in.
Inspects all maintenance shops, storage closets, and parts inventory on a weekly basis, ensuring these areas are free of clutter and organized.
Other Duties
Performs other duties and projects assigned.
SUPERVISORY RESPONSIBILITIES
The Assistant Maintenance Supervisor has zero direct reports but provides training for maintenance team members according to procedural guidelines and checklists created by the supervisor.
Leads, coaches, and gives feedback to all maintenance team members to ensure assigned tasks are carried out in a timely manner.
Delegates resident services requests to maintenance team members daily and manages workflow.
Frequently checks in with maintenance team members to provide timely guidance and feedback.
Provides direct oversight of the make‑ready process, including monitoring progress on the make‑ready tracker.
Stands in for supervisor in their absence, maintaining a professional and calm demeanor.
Assists with recruiting and interviewing potential candidates for team member positions when needed.
Communicates further education opportunities and encourages participation.
Communicates questions, concerns, and guidance needs to supervisor.
Reports any team member performance‑related issues to supervisor in a timely manner.
Demonstrates highly effective leadership and supervisory skills at all times.
KNOWLEDGE, SKILLS, AND ABILITIES
Effectively presents information and responds to questions from onsite staff members.
Reads, analyzes, and interprets general business periodicals, professional journals, technical procedures, and government regulations.
Defines problems, collects data, establishes facts, and draws valid conclusions.
Solves practical problems with a variety of concrete variables in situations where only limited standardization exists.
Performs basic math in all units of measure.
Basic computer and software skills.
Appropriately prioritizes and manages multiple requests at once.
Displays organized, detailed, reliable approach to duties and communication.
Displays consistently professional, collaborative, and responsive approach to customer service and interactions with staff members.
Strong self‑motivation, initiative, and time management to accomplish duties independently.
Exhibits excellent judgment and asks for help in critical applications.
Strong ability to supervise and direct large teams.
Meets attendance requirements.
Effectively prioritizes workload and schedule.
QUALIFICATIONS & COMPETENCIES
Strong working knowledge of HVAC, electrical, and plumbing systems; appliance repair; and general carpentry.
Valid driver’s license.
3 – 5 years leadership experience in multi‑family property or hotel environment.
Proficient with MS Office Suite.
Understanding of Fair Housing legislation.
Assists with supervision and development of large teams.
Participates in on‑call rotation as assigned by supervisor.
Proof of eligibility to work in the U.S.
High School Diploma or equivalent.
Strong customer service and relationship skills; high level of verbal and written communication required.
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES
Some experience in related trade school program.
PREFERRED CERTIFICATIONS AND LICENSES
HVAC, EPA, and CPO certifications.
Safety OSHA approved certifications.
PHYSICAL REQUIREMENTS
Must have the ability to remain in a seated position – 20%
Speak and hear clearly – 100%
Lift office products and supplies up to 50 lbs – 80%
Walk, stoop, kneel, bend and reach – 100%
Dexterity to use and manipulate hand and power tools – 50%
WORK ENVIRONMENT
Duties are conducted indoors in environmentally controlled conditions, and outdoors in a variety of weather conditions.
TRAVEL
May be requested to fill in at other local properties.
COMPENSATION
WAGES
Hourly rate with eligibility for overtime. Estimated starting hourly wage: $33.50.
Exact salary determined within stated range by merit, seniority, production rate, geographical location, education, training, and experience related to job duties and responsibilities, or travel required by the position.
Potential additional compensation includes monthly, on‑call, and annual bonus.
BENEFITS
On and off‑site job specific training.
Medical, dental, vision, and life insurance.
401k with company matching.
10 paid holidays per year.
Generous paid leave and schedule according to tenure.
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