PATIENT AMBASSADOR (FULL TIME)
Compass Healthcare, Rochester, MN, United States
Overview
We are hiring immediately for a full time PATIENT AMBASSADOR position.
Location: Mayo Clinic Saint Marys - 1216 Second Street South West, Rochester, MN 55905. Note: online applications accepted only.
Schedule: Full time schedule 12:00 pm to 8:30 pm, days may vary; rotating weekends are included. More details upon interview.
Requirement: Previous patient care, dietary, and hospitality experience required.
Fixed Pay Rate: $24.00 per hour
About Morrison Healthcare
Morrison Healthcare, a Compass Healthcare company, you7;ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Job Summary
As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.
Essential Duties and Responsibilities
Conduct new admission visits to all assigned units within the timeframe established by unit leadership and patient experience leadership.
Ensure that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Support client satisfaction at a level that ensures account retention.
Promote client awareness of the Patient Experience Program.
Assist in customizing programs to meet each account\'s unique needs as required.
Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
Assist in effective employee relations programs at unit site.
Encourage employee creativity and innovation.
Provide recognition for employees when programs are implemented with success.
Complete housekeeping tasks when requested by customer or patients.
Resolve housekeeping issues that do not meet standards and ensure housekeeping tasks are followed up on and completed in a timely matter.
Performs other duties as assigned.
Qualifications
Possess a thorough knowledge of office procedures and contract administration.
Ability to use working knowledge of the environment to meet established goals and objectives.
Fiscal and budgetary skills.
Benefits for Our Team Members
Full-time and part-time positions offer benefits including Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. This posting is not an exhaustive list of all responsibilities, skills, tasks, or requirements. Morrison Healthcare is a member of Compass Group and an equal opportunity employer. Morrison Healthcare maintains a drug-free workplace.
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We are hiring immediately for a full time PATIENT AMBASSADOR position.
Location: Mayo Clinic Saint Marys - 1216 Second Street South West, Rochester, MN 55905. Note: online applications accepted only.
Schedule: Full time schedule 12:00 pm to 8:30 pm, days may vary; rotating weekends are included. More details upon interview.
Requirement: Previous patient care, dietary, and hospitality experience required.
Fixed Pay Rate: $24.00 per hour
About Morrison Healthcare
Morrison Healthcare, a Compass Healthcare company, you7;ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Job Summary
As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.
Essential Duties and Responsibilities
Conduct new admission visits to all assigned units within the timeframe established by unit leadership and patient experience leadership.
Ensure that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Support client satisfaction at a level that ensures account retention.
Promote client awareness of the Patient Experience Program.
Assist in customizing programs to meet each account\'s unique needs as required.
Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
Assist in effective employee relations programs at unit site.
Encourage employee creativity and innovation.
Provide recognition for employees when programs are implemented with success.
Complete housekeeping tasks when requested by customer or patients.
Resolve housekeeping issues that do not meet standards and ensure housekeeping tasks are followed up on and completed in a timely matter.
Performs other duties as assigned.
Qualifications
Possess a thorough knowledge of office procedures and contract administration.
Ability to use working knowledge of the environment to meet established goals and objectives.
Fiscal and budgetary skills.
Benefits for Our Team Members
Full-time and part-time positions offer benefits including Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. This posting is not an exhaustive list of all responsibilities, skills, tasks, or requirements. Morrison Healthcare is a member of Compass Group and an equal opportunity employer. Morrison Healthcare maintains a drug-free workplace.
#J-18808-Ljbffr