Full Time Branch Ambassador - Baton Rouge Area
Capital One, Denham Springs, LA, United States
Overview
Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.
Job Description
As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience‑obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Responsibilities
Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals.
Monitor fraud mitigation and adhere to operational policies and procedures.
Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
Support customers in all areas of the branch, from cash handling to rotating throughout the branch based on customer needs.
Research and answer customer inquiries to enhance customer retention and engagement using various tools and channels to recommend appropriate solutions.
Travel between branches in the assigned local area and support the market that you are assigned.
Candidate Profile
You’re friendly and engaging and can connect with customers.
You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.
You’re aware of the importance of compliance and ensure all audit and security policies and procedures are followed.
You’re naturally curious and like to learn. You’ll learn what Capital One offers to customers in products, services and experiences.
You’re digitally savvy and can showcase the physical space and mobile/online experience, using the branch’s laptops and iPads.
You’re a team player willing to work with an energized team of banking professionals.
Basic Qualifications
High School Diploma, GED, or Equivalent Certification.
At least 1 year of Retail, Sales or Customer Service experience.
At least 6 months of cash handling experience.
Preferred Qualifications
Associate’s degree.
2+ years of Retail, Sales, or Banking Experience.
Compensation
Minimum and maximum full‑time annual salaries for this role are listed by location:
Baton Rouge, LA: $43,680 - $43,680
Denham Springs, LA: $43,680 - $43,680
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Equal Opportunity Statement
Capital One is an equal opportunity employer (EOE, including disability/vet) and is committed to non‑discrimination in compliance with applicable federal, state, and local laws.
Employment Authorization
This role is not sponsored for employment authorization.
#J-18808-Ljbffr
Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.
Job Description
As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience‑obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.
Responsibilities
Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals.
Monitor fraud mitigation and adhere to operational policies and procedures.
Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
Support customers in all areas of the branch, from cash handling to rotating throughout the branch based on customer needs.
Research and answer customer inquiries to enhance customer retention and engagement using various tools and channels to recommend appropriate solutions.
Travel between branches in the assigned local area and support the market that you are assigned.
Candidate Profile
You’re friendly and engaging and can connect with customers.
You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs.
You’re aware of the importance of compliance and ensure all audit and security policies and procedures are followed.
You’re naturally curious and like to learn. You’ll learn what Capital One offers to customers in products, services and experiences.
You’re digitally savvy and can showcase the physical space and mobile/online experience, using the branch’s laptops and iPads.
You’re a team player willing to work with an energized team of banking professionals.
Basic Qualifications
High School Diploma, GED, or Equivalent Certification.
At least 1 year of Retail, Sales or Customer Service experience.
At least 6 months of cash handling experience.
Preferred Qualifications
Associate’s degree.
2+ years of Retail, Sales, or Banking Experience.
Compensation
Minimum and maximum full‑time annual salaries for this role are listed by location:
Baton Rouge, LA: $43,680 - $43,680
Denham Springs, LA: $43,680 - $43,680
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Equal Opportunity Statement
Capital One is an equal opportunity employer (EOE, including disability/vet) and is committed to non‑discrimination in compliance with applicable federal, state, and local laws.
Employment Authorization
This role is not sponsored for employment authorization.
#J-18808-Ljbffr