Administrative Supervisor
THE JEWISH BOARD, New York, NY, United States
For nearly 150 years, The Jewish Board has delivered innovative, best‑in‑class mental and behavioral health services. We serve everyone from infants and their families to children, teens, and adults, providing countless opportunities to use your skills, training, and compassion to make a difference in the lives of over 45,000 New Yorkers each year.
Location: 55 Westchester Square, The Bronx, NY 10461, US
Purpose
The Jewish Board’s Community Care Management programs provide compassionate, high‑quality, evidence‑based services to individuals and families in the communities we serve. Our staff use a culturally competent, person‑centered approach to help individuals and their families develop skills and resources to improve overall functioning, instill hope, and strengthen resiliency. The program works closely with community partners to address health disparities while celebrating community strengths and resilience.
Position Overview
The Administrative Supervisor leads the Care Management team and is responsible for day‑to‑day operations of the program under the supervision of the Director of Care Management. The role provides administrative and clinical supervision to the program staff, including supervisors, care coordinators, case assistants, and consults with nursing and psychiatric team members. Administrative Supervisors also perform duties of care coordinators as needed, coordinating services for an assigned caseload of enrollees. As the program evolves, additional responsibilities may be added.
Key Essential Functions
Programmatic & Administrative
Provide administrative supervision to program staff.
Ensure clinical and administrative compliance in all program areas.
Monitor service provision, referrals, and census.
Ensure proper and timely monthly billing for services and run reports.
Conduct staff training, development, and performance appraisals.
Participate in and oversee admission and discharge processes.
Develop and improve operations, systems, and quality impact projects.
Lead quality assurance activities, including continuous performance improvement, consumer satisfaction surveys, and chart reviews.
Implement new initiatives and program improvement activities.
Monitor and follow up on incidents.
Conduct community outreach and maintain strong partnerships with community service providers.
Facilitate various meetings and assist in hiring and terminating staff.
Schedule and monitor staff attendance and vacation planning.
Act as backup to the Director or Administrative Supervisor when absent.
Perform other administrative duties as assigned.
Clinical
Provide individual supervision to program staff.
Provide direct service to participants as needed.
Coordinate care for higher‑risk cases.
Review and co‑sign assessments, plans, and other documentation.
Plan and participate in program activities and services.
Facilitate weekly team meetings, briefings, and case conferences.
Ensure quality assessments, risk management, service planning, and progress notes.
Perform other clinical duties as assigned.
Crisis
Provide and supervise crisis intervention services.
Ensure crisis intervention incident reporting.
Coordinate staff coverage of 24‑hour coverage.
Perform other duties as assigned.
Core Competencies
Strong knowledge of serious mental illness and related treatments.
Strong knowledge of recovery and person‑centered practice.
Excellent interpersonal communication and collaborative skills.
Attention to detail, constructive feedback, and staff accountability.
Conflict management, adherence to standard operating procedures, and objective analysis.
Facilitates case conferences, meetings, and stakeholder engagement.
Uses data to drive and refine practices within the team and program.
Educational / Training Requirements
Licensure in a related field (LCSW, LMSW, LMHC, RN, NP).
Master’s degree in Social Work, Nursing, Public Health, or related field.
Experience in interdisciplinary teams and care management/coordination in medical or behavioral health settings.
Experience with chronically ill individuals, including those with serious mental illness.
Fluency in a second language such as Spanish, Russian, or Creole.
Experience Required / Language Preference
Five years’ experience providing case management services to people with medical, psychiatric, or cognitive disabilities.
Three years of supervisory experience.
Computer Skills Required
Proficiency in basic and intermediate computer skills.
Ability to maintain statistics using various computer programs.
Visual and Manual Dexterity
Ability to read and enter data into paper and electronic documents.
Manual dexterity and hand‑eye coordination for data entry and record keeping.
Work Environment / Physical Effort
70% office‑based interaction; 30% engaging members and providers in homes, hospitals, clinics, and benefit offices.
Requires traveling within New York City and carrying equipment weighing up to ~10 pounds.
Requires sitting 70% of the time, standing 20%, and traveling 10% of the time.
Possible hazards while traveling around New York City.
Equal Opportunity Employer
The Jewish Board is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. The organization is committed to building diverse, equitable, and inclusive teams and strongly encourages candidates from historically marginalized backgrounds to apply.
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Location: 55 Westchester Square, The Bronx, NY 10461, US
Purpose
The Jewish Board’s Community Care Management programs provide compassionate, high‑quality, evidence‑based services to individuals and families in the communities we serve. Our staff use a culturally competent, person‑centered approach to help individuals and their families develop skills and resources to improve overall functioning, instill hope, and strengthen resiliency. The program works closely with community partners to address health disparities while celebrating community strengths and resilience.
Position Overview
The Administrative Supervisor leads the Care Management team and is responsible for day‑to‑day operations of the program under the supervision of the Director of Care Management. The role provides administrative and clinical supervision to the program staff, including supervisors, care coordinators, case assistants, and consults with nursing and psychiatric team members. Administrative Supervisors also perform duties of care coordinators as needed, coordinating services for an assigned caseload of enrollees. As the program evolves, additional responsibilities may be added.
Key Essential Functions
Programmatic & Administrative
Provide administrative supervision to program staff.
Ensure clinical and administrative compliance in all program areas.
Monitor service provision, referrals, and census.
Ensure proper and timely monthly billing for services and run reports.
Conduct staff training, development, and performance appraisals.
Participate in and oversee admission and discharge processes.
Develop and improve operations, systems, and quality impact projects.
Lead quality assurance activities, including continuous performance improvement, consumer satisfaction surveys, and chart reviews.
Implement new initiatives and program improvement activities.
Monitor and follow up on incidents.
Conduct community outreach and maintain strong partnerships with community service providers.
Facilitate various meetings and assist in hiring and terminating staff.
Schedule and monitor staff attendance and vacation planning.
Act as backup to the Director or Administrative Supervisor when absent.
Perform other administrative duties as assigned.
Clinical
Provide individual supervision to program staff.
Provide direct service to participants as needed.
Coordinate care for higher‑risk cases.
Review and co‑sign assessments, plans, and other documentation.
Plan and participate in program activities and services.
Facilitate weekly team meetings, briefings, and case conferences.
Ensure quality assessments, risk management, service planning, and progress notes.
Perform other clinical duties as assigned.
Crisis
Provide and supervise crisis intervention services.
Ensure crisis intervention incident reporting.
Coordinate staff coverage of 24‑hour coverage.
Perform other duties as assigned.
Core Competencies
Strong knowledge of serious mental illness and related treatments.
Strong knowledge of recovery and person‑centered practice.
Excellent interpersonal communication and collaborative skills.
Attention to detail, constructive feedback, and staff accountability.
Conflict management, adherence to standard operating procedures, and objective analysis.
Facilitates case conferences, meetings, and stakeholder engagement.
Uses data to drive and refine practices within the team and program.
Educational / Training Requirements
Licensure in a related field (LCSW, LMSW, LMHC, RN, NP).
Master’s degree in Social Work, Nursing, Public Health, or related field.
Experience in interdisciplinary teams and care management/coordination in medical or behavioral health settings.
Experience with chronically ill individuals, including those with serious mental illness.
Fluency in a second language such as Spanish, Russian, or Creole.
Experience Required / Language Preference
Five years’ experience providing case management services to people with medical, psychiatric, or cognitive disabilities.
Three years of supervisory experience.
Computer Skills Required
Proficiency in basic and intermediate computer skills.
Ability to maintain statistics using various computer programs.
Visual and Manual Dexterity
Ability to read and enter data into paper and electronic documents.
Manual dexterity and hand‑eye coordination for data entry and record keeping.
Work Environment / Physical Effort
70% office‑based interaction; 30% engaging members and providers in homes, hospitals, clinics, and benefit offices.
Requires traveling within New York City and carrying equipment weighing up to ~10 pounds.
Requires sitting 70% of the time, standing 20%, and traveling 10% of the time.
Possible hazards while traveling around New York City.
Equal Opportunity Employer
The Jewish Board is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law. The organization is committed to building diverse, equitable, and inclusive teams and strongly encourages candidates from historically marginalized backgrounds to apply.
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