Patient Care Associate Trainer
Planned Parenthood of the Pacific Southwest, Hempstead, NY, United States
POSITION SUMMARY
The PCA Trainer works in conjunction with and provides individual hands‑on training in service delivery to Health Care Associates (HCAs), Patient Care Associates (PCAs), and other clinical support staff. Creates training schedules and conducts staff sign‑offs. Observes the work of clinical support staff to determine individual needs for improvement in proficiency. The PCA trainer is expected to float to other locations within Nassau County and NYC as needed for training purposes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Training (50%)
Provides “hands‑on” training in service delivery at each of the centers.
Works in conjunction with the Clinical Leadership Team, observes and determines individual training needs.
Works with individuals to improve proficiency in areas requiring improvement.
Assists with chart audits and clinical support staff observations on a quarterly basis.
Patient Care (25%)
Maintains standards of PPGNY and the NY State Health Department with respect to sterilization of instruments, equipment, and repeat tissue reading.
Collects pathology tissue for evaluation, inspects all surgical tissue, and reports abnormalities to the provider. Ensures all HCAs/PCAs are proficient in this function.
Completes patient registration, reviews the patient health history for completeness, and records findings. Alerts APC regarding critical information about the patient’s chief complaint, history of present illness, and other patient information.
Assists in abortion services in various functions as needed, including abortion counseling, Products of Conception (POC) room, float, infection prevention and surgery room assistance.
Documents competently in the electronic medical record using the correct PPGNY templates and forms.
Assists in promoting optimum center operations, excellent patient service, and compliance with agency and funding source policies and regulations.
Participates in health center/affiliate efforts to achieve established productivity goals.
Adheres to affiliate goals and policies on professionalism, wait time in‑clinic and on the phone, and the system for addressing client complaints.
Assesses flow of patients through the health center to minimize patient wait times.
Assists in the orientation and training of new clinic staff, as indicated.
Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data for all medical and counseling services provided.
Ensures access to interpreter services for patients with communication barriers.
Provides health education and care related to sexual and reproductive health.
Provides accurate patient‑centered, non‑judgmental education according to MS&G and signs informed consent related to visit.
Lab and Quality Assurance Activities (15%)
Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
Performs clinic opening and closing duties; clinic and equipment cleaning; re‑stocking supplies, etc. Reports facility and equipment issues as indicated.
Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions.
Maintenance of Clinical Skills and Competencies (10%)
Attends monthly didactics and incorporates information into daily care provision.
Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.
CORE COMPETENCIES
Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, gender and racial justice.
Demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.
Ability to provide compassionate, non‑judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.
REQUIRED SKILLS/ABILITIES
Interpersonal
Excellent customer service and communication skills.
Ability to remain focused and calm in stressful situations.
Excellent interpersonal and verbal skills.
Superior oral and written communication skills.
Ability to work effectively as part of a team.
Technical
High degree of comfort with electronic health record.
Work Habits/Attributes
Keen attention to detail.
Excellent organizational skills.
The ability to produce high‑quality work in a fast‑paced environment with changing and/or competing priorities.
Ability to exercise sound judgment and independent decision‑making skills.
Ability to produce reliable, high‑quality work with minimal direct supervision.
Ability to follow HIPAA policies and procedures.
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
REQUIRED QUALIFICATIONS
Minimum education
High school diploma/GED.
Minimum work experience
2 years of work experience as a medical assistant or applicable work experience at PPGNY.
Licensure/Certifications
Valid driver’s license and/or access to reliable public or private transportation for travel between health centers.
PREFERRED QUALIFICATIONS
BLS Certification.
Previous experience working with electronic health record.
Proficiency in other languages.
Prior Planned Parenthood employment.
Prior health care employment.
Previous experience in a high‑volume customer service role.
Graduate of an accredited Medical Assisting program.
Work experience in Sexual Reproductive Health.
Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.
TYPICAL PHYSICAL DEMANDS
Requires prolonged sitting and repetitive tasks including use of a computer. Frequent standing, walking, bending. Must be able to walk up and down stairs. Requires lifting or moving of patients/supplies/equipment. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling.
TYPICAL WORKING CONDITIONS
This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment. May require travel to other health centers, at times in inclement weather. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week.
COMPENSATION
$34.68 – $34.68 an hour
BENEFITS
Generous PTO and holiday schedule.
Medical, dental and vision coverage options for you and eligible dependents.
FSA, HSA, commuter pre‑tax reimbursement funds.
Short‑ and long‑term disability, free basic life and AD&D.
401(k) retirement plan with safe harbor contributions after 1 year of employment.
WORK REQUIREMENTS
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and COVID‑19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
EEO STATEMENT
PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.
#J-18808-Ljbffr
The PCA Trainer works in conjunction with and provides individual hands‑on training in service delivery to Health Care Associates (HCAs), Patient Care Associates (PCAs), and other clinical support staff. Creates training schedules and conducts staff sign‑offs. Observes the work of clinical support staff to determine individual needs for improvement in proficiency. The PCA trainer is expected to float to other locations within Nassau County and NYC as needed for training purposes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Training (50%)
Provides “hands‑on” training in service delivery at each of the centers.
Works in conjunction with the Clinical Leadership Team, observes and determines individual training needs.
Works with individuals to improve proficiency in areas requiring improvement.
Assists with chart audits and clinical support staff observations on a quarterly basis.
Patient Care (25%)
Maintains standards of PPGNY and the NY State Health Department with respect to sterilization of instruments, equipment, and repeat tissue reading.
Collects pathology tissue for evaluation, inspects all surgical tissue, and reports abnormalities to the provider. Ensures all HCAs/PCAs are proficient in this function.
Completes patient registration, reviews the patient health history for completeness, and records findings. Alerts APC regarding critical information about the patient’s chief complaint, history of present illness, and other patient information.
Assists in abortion services in various functions as needed, including abortion counseling, Products of Conception (POC) room, float, infection prevention and surgery room assistance.
Documents competently in the electronic medical record using the correct PPGNY templates and forms.
Assists in promoting optimum center operations, excellent patient service, and compliance with agency and funding source policies and regulations.
Participates in health center/affiliate efforts to achieve established productivity goals.
Adheres to affiliate goals and policies on professionalism, wait time in‑clinic and on the phone, and the system for addressing client complaints.
Assesses flow of patients through the health center to minimize patient wait times.
Assists in the orientation and training of new clinic staff, as indicated.
Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data for all medical and counseling services provided.
Ensures access to interpreter services for patients with communication barriers.
Provides health education and care related to sexual and reproductive health.
Provides accurate patient‑centered, non‑judgmental education according to MS&G and signs informed consent related to visit.
Lab and Quality Assurance Activities (15%)
Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls.
Performs clinic opening and closing duties; clinic and equipment cleaning; re‑stocking supplies, etc. Reports facility and equipment issues as indicated.
Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions.
Maintenance of Clinical Skills and Competencies (10%)
Attends monthly didactics and incorporates information into daily care provision.
Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.
CORE COMPETENCIES
Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, gender and racial justice.
Demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.
Ability to provide compassionate, non‑judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.
REQUIRED SKILLS/ABILITIES
Interpersonal
Excellent customer service and communication skills.
Ability to remain focused and calm in stressful situations.
Excellent interpersonal and verbal skills.
Superior oral and written communication skills.
Ability to work effectively as part of a team.
Technical
High degree of comfort with electronic health record.
Work Habits/Attributes
Keen attention to detail.
Excellent organizational skills.
The ability to produce high‑quality work in a fast‑paced environment with changing and/or competing priorities.
Ability to exercise sound judgment and independent decision‑making skills.
Ability to produce reliable, high‑quality work with minimal direct supervision.
Ability to follow HIPAA policies and procedures.
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require.
REQUIRED QUALIFICATIONS
Minimum education
High school diploma/GED.
Minimum work experience
2 years of work experience as a medical assistant or applicable work experience at PPGNY.
Licensure/Certifications
Valid driver’s license and/or access to reliable public or private transportation for travel between health centers.
PREFERRED QUALIFICATIONS
BLS Certification.
Previous experience working with electronic health record.
Proficiency in other languages.
Prior Planned Parenthood employment.
Prior health care employment.
Previous experience in a high‑volume customer service role.
Graduate of an accredited Medical Assisting program.
Work experience in Sexual Reproductive Health.
Work experience in Phlebotomy, Urinalysis, Pregnancy Testing, Rapid HIV Testing.
TYPICAL PHYSICAL DEMANDS
Requires prolonged sitting and repetitive tasks including use of a computer. Frequent standing, walking, bending. Must be able to walk up and down stairs. Requires lifting or moving of patients/supplies/equipment. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling.
TYPICAL WORKING CONDITIONS
This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment. May require travel to other health centers, at times in inclement weather. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week.
COMPENSATION
$34.68 – $34.68 an hour
BENEFITS
Generous PTO and holiday schedule.
Medical, dental and vision coverage options for you and eligible dependents.
FSA, HSA, commuter pre‑tax reimbursement funds.
Short‑ and long‑term disability, free basic life and AD&D.
401(k) retirement plan with safe harbor contributions after 1 year of employment.
WORK REQUIREMENTS
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and COVID‑19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
EEO STATEMENT
PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.
#J-18808-Ljbffr