Services Support Assistant I
GovernmentJobs.com, Susanville, CA, United States
Position Information
The Services Support Assistant I and II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.; performs data management responsibilities for program support functions; performs a variety of specialized clerical duties in support of professional and technical casework staff; and performs related work as required. Working under close supervision, the Services Support Assistant I is the entry/trainee level in the Services Support Assistant series. Employees in this class receive in-service training, and are given detailed instructions in the operation of state and county data operating systems and perform tasks that are more structured and repetitive than those assigned at level II. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Services Support Assistant II level after one year of satisfactory performance at the trainee level. Supervision exercised and received Incumbents in the Services Support Assistant I/II classification typically receive supervision from an Office Assistant Supervisor, or other higher-level supervisor or manager.
Examples of Duties
Duties may include, but are not limited to, the following:
(For Services Support Assistant I, duties are performed at the trainee level)
Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions
Maintains files and generates routine reports and documents using system resources
Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized
Researches procedures, regulations, and/or technical materials as necessary
Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
Assists in special projects designated by the department management
Performs related duties as assigned
Employment Standards
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
Knowledge of:
Personal computer operating systems, software applications (MS Office, etc.) and related equipment
Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)
Department programs, functions and objectives
Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques
Work methods and techniques used by program staff
Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data
Report writing and proper format and style
Effective methods of training and presentations skills
Record keeping and time-management practices and procedures
Modern office practices and procedures
Correct English usage, spelling, grammar, and punctuation
Basic arithmetic
Ability to:
Understand and carry out oral and written instructions
Exercise sound and independent judgment in determining and selecting appropriate processes, alternatives, forms and desired actions within established work practices, procedures and commonly used regulations
Learn and perform assigned tasks and routines
Learn and develop skills with computer software programs or automated systems
Evaluate and interpret information using an automated system and troubleshoot identified problems
Prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages
Provide training and assistance for others in using assigned systems or software
Read and understand detailed and complicated instructions
Understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems
Organize work and budget time efficiently
Work productively under time pressure and with interruptions
Exercise tact when dealing with others
Establish and maintain cooperative working relationships with those contacted in the course of work
Minimum Qualifications
Pattern 1:
One (1) year of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications;
OR
Pattern 2:
Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university.
Supplemental Information
Examination Information
Training & Experience Examination Weighted 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below:
Education & Experience Examination Weighted 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Eligible List Information
A departmental open eligible list will be established for the county of Lassen. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
Retest Period
Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
Special Testing Arrangements
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
Education Documents
If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants
The Services Support Assistant I and II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.; performs data management responsibilities for program support functions; performs a variety of specialized clerical duties in support of professional and technical casework staff; and performs related work as required. Working under close supervision, the Services Support Assistant I is the entry/trainee level in the Services Support Assistant series. Employees in this class receive in-service training, and are given detailed instructions in the operation of state and county data operating systems and perform tasks that are more structured and repetitive than those assigned at level II. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Services Support Assistant II level after one year of satisfactory performance at the trainee level. Supervision exercised and received Incumbents in the Services Support Assistant I/II classification typically receive supervision from an Office Assistant Supervisor, or other higher-level supervisor or manager.
Examples of Duties
Duties may include, but are not limited to, the following:
(For Services Support Assistant I, duties are performed at the trainee level)
Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions
Maintains files and generates routine reports and documents using system resources
Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized
Researches procedures, regulations, and/or technical materials as necessary
Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
Assists in special projects designated by the department management
Performs related duties as assigned
Employment Standards
Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.
Knowledge of:
Personal computer operating systems, software applications (MS Office, etc.) and related equipment
Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)
Department programs, functions and objectives
Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques
Work methods and techniques used by program staff
Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data
Report writing and proper format and style
Effective methods of training and presentations skills
Record keeping and time-management practices and procedures
Modern office practices and procedures
Correct English usage, spelling, grammar, and punctuation
Basic arithmetic
Ability to:
Understand and carry out oral and written instructions
Exercise sound and independent judgment in determining and selecting appropriate processes, alternatives, forms and desired actions within established work practices, procedures and commonly used regulations
Learn and perform assigned tasks and routines
Learn and develop skills with computer software programs or automated systems
Evaluate and interpret information using an automated system and troubleshoot identified problems
Prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages
Provide training and assistance for others in using assigned systems or software
Read and understand detailed and complicated instructions
Understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems
Organize work and budget time efficiently
Work productively under time pressure and with interruptions
Exercise tact when dealing with others
Establish and maintain cooperative working relationships with those contacted in the course of work
Minimum Qualifications
Pattern 1:
One (1) year of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications;
OR
Pattern 2:
Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university.
Supplemental Information
Examination Information
Training & Experience Examination Weighted 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below:
Education & Experience Examination Weighted 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Eligible List Information
A departmental open eligible list will be established for the county of Lassen. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
Retest Period
Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
Special Testing Arrangements
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
Education Documents
If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants