Dispatch & Customer Service Representative
Maschmeyer Concrete, Orlando, FL, United States
Customer Service Representative (Dispatch)
Maschmeyer Concrete is currently seeking an eager and dependable Customer Service Representative (Dispatch) to join our team in Florida!
The Customer Service Representative will be responsible for answering incoming customers' calls, scheduling deliveries of concrete to satisfy customers' needs, process customers' payments, and maintain adequate communication with Delivery Professionals.
Prior experience in the concrete and/or construction industry is preferred, but not required.
Required Skills and Abilities:
High School diploma or equivalent
Knowledge of ready-mix concrete and concrete block; preferred
Excellent customer service and communication skills
Intermediate computer skills; including Microsoft Office
Willingness to learn
Availability: Monday - Saturday
Bilingual (Spanish); preferred
Tasks and Responsibilities:
Assist customers in placing orders
Efficiently respond to customers' calls and emails
Suggest products to meet customers' needs
Process customers' payments
Communicate and resolve, in a satisfactory and timely manner, any customer concerns or issues as they occur
Liaise between Sales, Plant Managers, and Customers to ensure customer satisfaction
Benefits Include:
Competitive hourly rate of pay based on ability & experience
Medical, Dental, & Vision Insurance; Company-Paid Basic Life Insurance & Long-Term Disability Insurance
8 Paid Holidays a Year & Weekly Accrued Paid Time Off (PTO)
401k with company match and full vestiture upon eligibility
About Maschmeyer Concrete Company of Florida: Celebrating over 30 years in Florida, Maschmeyer Concrete has become one of the leading privately-held, family-oriented ready-mix concrete and building materials suppliers in the State of Florida. Maschmeyer takes pride in its people by building strong Customer and Team relationships through the relentless pursuit of our Mission and Core Values. If you are looking for a "Family" environment where our superior work atmosphere is a way of life, then you have found the right Team.
Maschmeyer Concrete Company of Florida is a Florida Drug-Free Workplace; participates in E-Verify to verify employment authorization with the Federal Government for all new employees; and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Maschmeyer Concrete is currently seeking an eager and dependable Customer Service Representative (Dispatch) to join our team in Florida!
The Customer Service Representative will be responsible for answering incoming customers' calls, scheduling deliveries of concrete to satisfy customers' needs, process customers' payments, and maintain adequate communication with Delivery Professionals.
Prior experience in the concrete and/or construction industry is preferred, but not required.
Required Skills and Abilities:
High School diploma or equivalent
Knowledge of ready-mix concrete and concrete block; preferred
Excellent customer service and communication skills
Intermediate computer skills; including Microsoft Office
Willingness to learn
Availability: Monday - Saturday
Bilingual (Spanish); preferred
Tasks and Responsibilities:
Assist customers in placing orders
Efficiently respond to customers' calls and emails
Suggest products to meet customers' needs
Process customers' payments
Communicate and resolve, in a satisfactory and timely manner, any customer concerns or issues as they occur
Liaise between Sales, Plant Managers, and Customers to ensure customer satisfaction
Benefits Include:
Competitive hourly rate of pay based on ability & experience
Medical, Dental, & Vision Insurance; Company-Paid Basic Life Insurance & Long-Term Disability Insurance
8 Paid Holidays a Year & Weekly Accrued Paid Time Off (PTO)
401k with company match and full vestiture upon eligibility
About Maschmeyer Concrete Company of Florida: Celebrating over 30 years in Florida, Maschmeyer Concrete has become one of the leading privately-held, family-oriented ready-mix concrete and building materials suppliers in the State of Florida. Maschmeyer takes pride in its people by building strong Customer and Team relationships through the relentless pursuit of our Mission and Core Values. If you are looking for a "Family" environment where our superior work atmosphere is a way of life, then you have found the right Team.
Maschmeyer Concrete Company of Florida is a Florida Drug-Free Workplace; participates in E-Verify to verify employment authorization with the Federal Government for all new employees; and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.