Administrative Assistant
AMCS, Charleston, SC, United States
Administrative Assistant
SC Ashley Oaks - Charleston, SC 29407
Description
Administrative Assistant (420-Unit Apartment Community)
Ashley Oaks Apartments - Charleston, SC 29407
The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.
Key Responsibilities
Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
Manage high-volume phone calls, emails, and in-person inquiries
Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
Maintain and organize a large volume of resident files, leases, and compliance documentation
Process rent payments, assist with delinquency tracking, and support monthly reporting
Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
Assist with move-ins and move-outs, including unit readiness coordination and documentation
Prepare notices, correspondence, and community communications
Support property manager with reports, data entry, and operational tasks
Maintain office supplies and ensure smooth day-to-day office functionality
Assist with resident events and community engagement initiatives
Ensure compliance with company policies, fair housing regulations, and local/state requirements
Qualifications
High school diploma or equivalent required; Associate degree preferred
13 years of administrative, property management, or high-volume customer service experience
Experience in multi-family housing or large communities preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Key Competencies
Ability to handle high resident volume with professionalism and efficiency
Strong multitasking and time management skills
Customer-focused mindset with conflict resolution abilities
Team-oriented with a willingness to support multiple departments
Ability to maintain confidentiality and accuracy under pressure
Work Environment
Office setting within a residential apartment community
Frequent daily interaction with residents, prospects, and service vendors
Physical Requirements
Ability to sit, stand, and walk for extended periods
Occasional lifting of office supplies (up to 20 lbs)
Salary
$21 per hour
Job Type: Full-time
Expected hours: 40 per week
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Paid time off
Ability to Commute
Charleston, SC 28407 (Required)
SC Ashley Oaks - Charleston, SC 29407
Description
Administrative Assistant (420-Unit Apartment Community)
Ashley Oaks Apartments - Charleston, SC 29407
The Administrative Assistant provides high-level administrative and customer service support for a large, 420-unit multi-family apartment community. This role is critical in maintaining efficient office operations, supporting leasing and management staff, and ensuring a positive experience for residents and prospects in a fast-paced environment.
Key Responsibilities
Serve as the first point of contact for residents, prospects, and vendors; deliver professional and courteous customer service
Manage high-volume phone calls, emails, and in-person inquiries
Support leasing team by scheduling tours, preparing application packets, and assisting with lease documentation
Maintain and organize a large volume of resident files, leases, and compliance documentation
Process rent payments, assist with delinquency tracking, and support monthly reporting
Coordinate and track a high volume of maintenance requests; follow up to ensure timely completion and resident satisfaction
Assist with move-ins and move-outs, including unit readiness coordination and documentation
Prepare notices, correspondence, and community communications
Support property manager with reports, data entry, and operational tasks
Maintain office supplies and ensure smooth day-to-day office functionality
Assist with resident events and community engagement initiatives
Ensure compliance with company policies, fair housing regulations, and local/state requirements
Qualifications
High school diploma or equivalent required; Associate degree preferred
13 years of administrative, property management, or high-volume customer service experience
Experience in multi-family housing or large communities preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with property management software (e.g., Yardi, AppFolio, RealPage) preferred
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Key Competencies
Ability to handle high resident volume with professionalism and efficiency
Strong multitasking and time management skills
Customer-focused mindset with conflict resolution abilities
Team-oriented with a willingness to support multiple departments
Ability to maintain confidentiality and accuracy under pressure
Work Environment
Office setting within a residential apartment community
Frequent daily interaction with residents, prospects, and service vendors
Physical Requirements
Ability to sit, stand, and walk for extended periods
Occasional lifting of office supplies (up to 20 lbs)
Salary
$21 per hour
Job Type: Full-time
Expected hours: 40 per week
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Paid time off
Ability to Commute
Charleston, SC 28407 (Required)