Project Specialist
Old Dominion Freight, Thomasville, NC, United States
Join The OD Family
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Primary Responsibilities
Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner
Daily monitoring of special project shipments to meet specific delivery dates
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication "scripts" when handling different topics
Build sustainable relationships and engage customers, both internal and external, by going the extra mile
Accept ownership for effectively resolving customers' issues, complaints, and inquiries
Keep the customer satisfied at the core of every decision
Work closely with central dispatch, managers, and operations to accommodate customers' needs
Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated
Assist in hiring new employees
Answer questions from staff and provide guidance and feedback
Handle escalated issues and take over customer calls
Ensure adherence to policies for attendance, established procedures, etc.
Keep management informed on issues and problems
Help organize and direct staff in the Special Projects Department
Job Qualifications
Education:
High school diploma or equivalent
Experience:
5 years of customer service experience in a transportation company
Understanding of the trucking industry and how freight moves through the system
Strong phone and verbal communication skills along with active listening skills
Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
Ability to multi-task, set priorities and manage time effectively
Excellent organizational and leadership skills
Proven negotiation abilities
Knowledge of performance evaluation procedures
Proficient in English; good knowledge of additional languages desired
Proficiency with Office programs, such as Outlook, Excel, and Word
Benefits
Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
We prioritize our OD family of employees
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Primary Responsibilities
Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner
Daily monitoring of special project shipments to meet specific delivery dates
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication "scripts" when handling different topics
Build sustainable relationships and engage customers, both internal and external, by going the extra mile
Accept ownership for effectively resolving customers' issues, complaints, and inquiries
Keep the customer satisfied at the core of every decision
Work closely with central dispatch, managers, and operations to accommodate customers' needs
Assist in the formulation of targets that optimize performance for individuals and teams and work to keep staff motivated
Assist in hiring new employees
Answer questions from staff and provide guidance and feedback
Handle escalated issues and take over customer calls
Ensure adherence to policies for attendance, established procedures, etc.
Keep management informed on issues and problems
Help organize and direct staff in the Special Projects Department
Job Qualifications
Education:
High school diploma or equivalent
Experience:
5 years of customer service experience in a transportation company
Understanding of the trucking industry and how freight moves through the system
Strong phone and verbal communication skills along with active listening skills
Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
Ability to multi-task, set priorities and manage time effectively
Excellent organizational and leadership skills
Proven negotiation abilities
Knowledge of performance evaluation procedures
Proficient in English; good knowledge of additional languages desired
Proficiency with Office programs, such as Outlook, Excel, and Word
Benefits
Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
We prioritize our OD family of employees
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).