Account Compliance Administrator
BELFOR Group, North Las Vegas, NV, United States
Position Overview
The Account Compliance Administrator is responsible for providing administrative support in a field office environment. Main functions will revolve around ensuring compliance with the various Third Party and National Accounts that provide work for the office. They will be working with multiple employees, customers and third party representatives to ensure information is communicated in a timely and compliant manner. Independent judgment is required to plan, prioritize and organize a diversified workload.
Key Responsibilities
Ensure all incoming and outgoing communication is representative of BELFOR practices, processes and standards
Timely entry of new leads into the BELFOR Compliance System (BCS)
Review BCS job files to ensure they are in compliance and their progress is up to date
Track Key Performance Indicators (KPIs) to ensure office is high performing
Work with Estimators and others in the field to upload required documents/ photos into TPA portals
Ensure compliance by becoming familiar with the requirements for different accounts
Work with home office to ensure all employees are correctly credentialed before working on a job and assist with yearly recredentialing
ensure paperwork and contracts are signed by the appropriate people and submitted to the Corporate Office
Maintain current list of zip codes to ensure correct service coverage
Gather billing documents and follow up on collections
Other projects and duties as assigned
Experience and Qualifications
2+ years general office administration experience
Construction, restoration or insurance industry experience preferred
Microsoft Office knowledge (strong emphasis in Word & Excel)
English language literacy & fluency
Ability to multitask in a fast-paced office environment
Strong written and verbal communication skills
Attention to detail and keen sense of safeguarding other peoples property and information
Comprehensive understanding of customer service principles and practices
Ability to work under time constraints to meet specific objectives
Strong math and data entry skills
Physical Requirements
Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
Sitting for extended periods of time
Manual dexterity needed for keyboarding and other repetitive tasks
The ability to bend, crouch, or stand as necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer
The Account Compliance Administrator is responsible for providing administrative support in a field office environment. Main functions will revolve around ensuring compliance with the various Third Party and National Accounts that provide work for the office. They will be working with multiple employees, customers and third party representatives to ensure information is communicated in a timely and compliant manner. Independent judgment is required to plan, prioritize and organize a diversified workload.
Key Responsibilities
Ensure all incoming and outgoing communication is representative of BELFOR practices, processes and standards
Timely entry of new leads into the BELFOR Compliance System (BCS)
Review BCS job files to ensure they are in compliance and their progress is up to date
Track Key Performance Indicators (KPIs) to ensure office is high performing
Work with Estimators and others in the field to upload required documents/ photos into TPA portals
Ensure compliance by becoming familiar with the requirements for different accounts
Work with home office to ensure all employees are correctly credentialed before working on a job and assist with yearly recredentialing
ensure paperwork and contracts are signed by the appropriate people and submitted to the Corporate Office
Maintain current list of zip codes to ensure correct service coverage
Gather billing documents and follow up on collections
Other projects and duties as assigned
Experience and Qualifications
2+ years general office administration experience
Construction, restoration or insurance industry experience preferred
Microsoft Office knowledge (strong emphasis in Word & Excel)
English language literacy & fluency
Ability to multitask in a fast-paced office environment
Strong written and verbal communication skills
Attention to detail and keen sense of safeguarding other peoples property and information
Comprehensive understanding of customer service principles and practices
Ability to work under time constraints to meet specific objectives
Strong math and data entry skills
Physical Requirements
Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
Sitting for extended periods of time
Manual dexterity needed for keyboarding and other repetitive tasks
The ability to bend, crouch, or stand as necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer