Patient Billing/Services Representative II - WUCA WUCare
Washington University in St. Louis, St Louis, MO, United States
Insurance Counselor
Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.
Primary Duties & Responsibilities:
Obtains insurance information from patients and counsels alternative ways for financial assistance.
Registers all new patients and assists with form completion.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms.
Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Patient care setting.
Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.
Equipment:
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications:
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
Skills: Not Applicable
Driver's License: A driver's license is not required for this position.
More About This Job:
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications:
Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration
Grade: C06-H
Salary Range: $17.34 - $25.40 / Hourly
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.
Primary Duties & Responsibilities:
Obtains insurance information from patients and counsels alternative ways for financial assistance.
Registers all new patients and assists with form completion.
Reviews schedule for new patients and makes updates when necessary.
Calls patients with appointment time reminders; obtains insurance information and referral forms.
Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
Explains billing process to other staff; assists with basic account maintenance activities.
Assists patients with insurance questions regarding the billing process.
Assists staff with sending out reminder cards and other scheduling duties.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Patient care setting.
Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement.
Equipment:
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications:
Education: High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications /Professional Licenses : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)
Skills: Not Applicable
Driver's License: A driver's license is not required for this position.
More About This Job:
Basic Life Support certification must be obtained within one month of hire date.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications:
Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration
Grade: C06-H
Salary Range: $17.34 - $25.40 / Hourly
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.