Customer Service Representative - State Farm Agent Team Member
Mike Stuckey - State Farm Agent, North Charleston, SC, United States
Customer Service / Customer Relations Representative
At Mike Stuckey State Farm, we are committed to delivering exceptional insurance solutions and outstanding service to our valued clients. We are currently seeking a licensed, detail-oriented, and customer-focused Customer Service / Customer Relations Representative to join our team. If you have your Property & Casualty and Life & Health insurance licenses, or a desire to learn more about the insurance industry, and enjoy helping clients manage their insurance needs, this role is perfect for you!
As a Customer Service / Customer Relations Representative, you will be a key resource for our existing clients, providing expert assistance with their insurance policies across property & casualty as well as life & health lines. You will handle policy servicing, answer coverage questions, resolve billing and payment inquiries, and ensure clients receive timely and accurate support. Your ability to build strong relationships and provide clear communication will enhance client satisfaction and retention.
Key responsibilities include:
Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines
Respond promptly to client inquiries regarding coverage, claims, billing, and payments
Assist clients with policy changes, renewals, endorsements, and other servicing needs
Handle payment processing and resolve billing questions or issues efficiently
Collaborate with insurance carriers and underwriters to address client concerns
Maintain accurate and up-to-date client records in agency management systems
Educate clients on insurance products and coverage options when appropriate
Identify opportunities to support cross-selling efforts and enhance client protection
Ensure compliance with all regulatory and company policies
Qualifications:
Active Property & Casualty and Life & Health insurance licenses or ability to obtain licenses.
Proven experience in customer service, account management, or related roles
Excellent communication skills verbal, written, and listening
Detail-oriented with strong organizational and problem-solving abilities
Proficient with CRM systems, and Microsoft Office Suite
Ability to manage multiple client accounts and prioritize tasks effectively
Customer-focused, patient, and professional demeanor
Bilingual - Spanish speaking a plus.
Benefits:
Competitive salary plus performance-based incentives
Paid time off including holidays and sick leave
401(k) and Roth 401(k) retirement plan with company match
Supportive work environment with opportunities for professional growth
Flexible scheduling.
Why Join Our Agency?
We value our employees and clients alike, fostering a culture of respect, learning, and teamwork. Join us to grow your career in a stable, supportive insurance agency where your expertise makes a real difference for our customers.
Compensation: $40,000.00 - $55,000.00 per year
At Mike Stuckey State Farm, we are committed to delivering exceptional insurance solutions and outstanding service to our valued clients. We are currently seeking a licensed, detail-oriented, and customer-focused Customer Service / Customer Relations Representative to join our team. If you have your Property & Casualty and Life & Health insurance licenses, or a desire to learn more about the insurance industry, and enjoy helping clients manage their insurance needs, this role is perfect for you!
As a Customer Service / Customer Relations Representative, you will be a key resource for our existing clients, providing expert assistance with their insurance policies across property & casualty as well as life & health lines. You will handle policy servicing, answer coverage questions, resolve billing and payment inquiries, and ensure clients receive timely and accurate support. Your ability to build strong relationships and provide clear communication will enhance client satisfaction and retention.
Key responsibilities include:
Provide exceptional service to existing insurance clients across Property & Casualty and Life & Health lines
Respond promptly to client inquiries regarding coverage, claims, billing, and payments
Assist clients with policy changes, renewals, endorsements, and other servicing needs
Handle payment processing and resolve billing questions or issues efficiently
Collaborate with insurance carriers and underwriters to address client concerns
Maintain accurate and up-to-date client records in agency management systems
Educate clients on insurance products and coverage options when appropriate
Identify opportunities to support cross-selling efforts and enhance client protection
Ensure compliance with all regulatory and company policies
Qualifications:
Active Property & Casualty and Life & Health insurance licenses or ability to obtain licenses.
Proven experience in customer service, account management, or related roles
Excellent communication skills verbal, written, and listening
Detail-oriented with strong organizational and problem-solving abilities
Proficient with CRM systems, and Microsoft Office Suite
Ability to manage multiple client accounts and prioritize tasks effectively
Customer-focused, patient, and professional demeanor
Bilingual - Spanish speaking a plus.
Benefits:
Competitive salary plus performance-based incentives
Paid time off including holidays and sick leave
401(k) and Roth 401(k) retirement plan with company match
Supportive work environment with opportunities for professional growth
Flexible scheduling.
Why Join Our Agency?
We value our employees and clients alike, fostering a culture of respect, learning, and teamwork. Join us to grow your career in a stable, supportive insurance agency where your expertise makes a real difference for our customers.
Compensation: $40,000.00 - $55,000.00 per year