Client Care Servicing Specialist-Digital Care

Truist - - Responsibilities: Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.; Investigate and provide resolution to clients requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing).; Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.; Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.; Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience.