Bilingual Front Desk Receptionist / Patient Scheduler
Flourish Research, Murrieta, CA, United States
Front Desk Receptionist / Patient Scheduler
Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring a Front Desk Receptionist / Patient Scheduler at the Murrieta site location. This site is part of our Greater Los Angeles oncology research network and was formerly operated as Valkyrie Clinical Trials. We are proud to welcome the Valkyrie team into the Flourish Research network. The Front Desk Receptionist / Patient Scheduler is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. Our receptionist is responsible for creating a welcoming, positive, and supportive environment for patients. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research!
Shift: Monday-Friday, 8:30 AM - 5 PM (occasional weekends)
Location: 25405 Hancock Ave, Ste 110, Murrieta, CA 92562
Compensation: $20/hr - $25/hr, depending on experience
Benefits: Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays.
Responsibilities
Support site leadership and members of the research team by working on various projects as requested and assigned
Manage front desk operations including patient check-in, communications, and general administrative support
Answer phones and clinic appointment management, requiring interaction with both internal staff, patients, and vendors
Prepare and maintain patient charts and documentation
Ensure exam rooms are ready and stocked throughout the day
Request and manage medical records requests
Make phone calls to patients for appointment reminders and as needed.
Assist in event planning
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
Perform occasional local pickups or deliveries as needed
Order and manage site supplies and assist with basic procurement needs
Sorting and delivering mail
Manage invoices and receipts as well as patients' reimbursement
Schedule maintenance as needed
Other clerical duties as assigned
Qualifications
Must be bilingual in English/Spanish
Minimum education requirement of a High School Diploma or an Associate's Degree
Medical office administrative experience is preferred
Medical assisting experience is a plus
High level of integrity and accountability
Ability to maintain a professional and positive attitude
Excellent interpersonal, customer service, quality, and communication skills (written and oral)
Takes initiative, is a team player, and can adapt well to a changing environment
Strong decision-making skills and attention to detail
Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of oncology, cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.
Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. We are actively hiring a Front Desk Receptionist / Patient Scheduler at the Murrieta site location. This site is part of our Greater Los Angeles oncology research network and was formerly operated as Valkyrie Clinical Trials. We are proud to welcome the Valkyrie team into the Flourish Research network. The Front Desk Receptionist / Patient Scheduler is an essential member of our team. They ensure smooth administrative operations while providing an impeccable patient experience in every interaction. Our receptionist is responsible for creating a welcoming, positive, and supportive environment for patients. They are the gatekeepers, setting the example of what patients can expect during their care journey at Flourish Research!
Shift: Monday-Friday, 8:30 AM - 5 PM (occasional weekends)
Location: 25405 Hancock Ave, Ste 110, Murrieta, CA 92562
Compensation: $20/hr - $25/hr, depending on experience
Benefits: Health, dental, and vision insurance plans, 401(k) with 4% match, tuition reimbursement, parental leave, referral program, employee assistance program, life insurance, disability insurance, and 15 days of PTO + 10 company holidays.
Responsibilities
Support site leadership and members of the research team by working on various projects as requested and assigned
Manage front desk operations including patient check-in, communications, and general administrative support
Answer phones and clinic appointment management, requiring interaction with both internal staff, patients, and vendors
Prepare and maintain patient charts and documentation
Ensure exam rooms are ready and stocked throughout the day
Request and manage medical records requests
Make phone calls to patients for appointment reminders and as needed.
Assist in event planning
Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
Perform occasional local pickups or deliveries as needed
Order and manage site supplies and assist with basic procurement needs
Sorting and delivering mail
Manage invoices and receipts as well as patients' reimbursement
Schedule maintenance as needed
Other clerical duties as assigned
Qualifications
Must be bilingual in English/Spanish
Minimum education requirement of a High School Diploma or an Associate's Degree
Medical office administrative experience is preferred
Medical assisting experience is a plus
High level of integrity and accountability
Ability to maintain a professional and positive attitude
Excellent interpersonal, customer service, quality, and communication skills (written and oral)
Takes initiative, is a team player, and can adapt well to a changing environment
Strong decision-making skills and attention to detail
Flourish Research offers an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities. Apply today to learn more about how you can join us in our mission to save and improve the lives of others! Flourish Research is where clinical trials thrive. Flourish Research represents one of the industry's most progressive and diversified clinical trial companies with robust capabilities in the therapeutic areas of oncology, cardiology/metabolic disorders/renal, CNS, pulmonology, and vaccines. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish Research is driven by a diverse and inclusive community of passionate people who are committed to improving the quality of life of communities around the world. Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.