Deposit Operations Specialist - FT - Derby Buckner (Card Services Support Specia
Citizens Bank of Kansas, Derby, KS, United States
Deposit Operations Specialist - FT - Derby Buckner
Derby Buckner, Kansas - Derby, KS 67037
Overview
Level Entry Position Type Full Time Job Shift Day
Description
If you enjoy digging into the details and putting your detective skills to work, this role could be a perfect fithelp uncover and resolve debit card fraud cases!
Citizens Bank of Kansas, a fifth-generation family-owned community bank, has a career opportunity in our Derby Buckner, Kansas branch. This full-time Deposit Operations Specialist will play an important role in our continued growth by providing superior customer service and solutions to our customers in a professional and knowledgeable manner.
We are seeking friendly, organized, self-motivated candidates with:
A positive attitude
Excellent communication and listening skills
Attention to detail
Ability to manage multiple tasks simultaneously while adapting to changing priorities and deadlines
Proficiency with the MS Office Suite of products particular expertise in Excel required
Prior banking experience is beneficial
Strong analytical skills with the ability to exercise independent judgment when making decisions that impact customer accounts and bank risk
Responsibilities include:
Research, process, and track debit card and electronic payment disputes, chargebacks, stop payments, garnishments, and levies
Work directly with customers and internal banking partners to investigate debit card fraud, resolve complex inquiries, and provide timely follow-up
Verify accuracy and completeness of customer payment claims, ensuring required documentation and compliance with regulatory and card network requirements
Analyze card and electronic payment activity using VISA-supported tools to identify trends, mitigate risk, and make informed recommendations
Monitor assigned reports and exercise sound judgment on decisions impacting customer accounts and bank liability
Maintain working knowledge of VISA and other card network rules, including chargeback and representment processes
Document and manage dispute and fraud cases to ensure timely resolution and adherence to required deadlines
Process and reconcile debit card and electronic payment settlement activity, including interchange income and expense
Responsible for account reconciliation activities, including teller cash balancing and internal account oversight.
Supports ACH dispute processing along with overdraft program duties and related reporting.
Collaborate across departments, promote teamwork, and participate in cross-training to support operational needs
Citizens Bank of Kansas is an equal opportunity employer.
Derby Buckner, Kansas - Derby, KS 67037
Overview
Level Entry Position Type Full Time Job Shift Day
Description
If you enjoy digging into the details and putting your detective skills to work, this role could be a perfect fithelp uncover and resolve debit card fraud cases!
Citizens Bank of Kansas, a fifth-generation family-owned community bank, has a career opportunity in our Derby Buckner, Kansas branch. This full-time Deposit Operations Specialist will play an important role in our continued growth by providing superior customer service and solutions to our customers in a professional and knowledgeable manner.
We are seeking friendly, organized, self-motivated candidates with:
A positive attitude
Excellent communication and listening skills
Attention to detail
Ability to manage multiple tasks simultaneously while adapting to changing priorities and deadlines
Proficiency with the MS Office Suite of products particular expertise in Excel required
Prior banking experience is beneficial
Strong analytical skills with the ability to exercise independent judgment when making decisions that impact customer accounts and bank risk
Responsibilities include:
Research, process, and track debit card and electronic payment disputes, chargebacks, stop payments, garnishments, and levies
Work directly with customers and internal banking partners to investigate debit card fraud, resolve complex inquiries, and provide timely follow-up
Verify accuracy and completeness of customer payment claims, ensuring required documentation and compliance with regulatory and card network requirements
Analyze card and electronic payment activity using VISA-supported tools to identify trends, mitigate risk, and make informed recommendations
Monitor assigned reports and exercise sound judgment on decisions impacting customer accounts and bank liability
Maintain working knowledge of VISA and other card network rules, including chargeback and representment processes
Document and manage dispute and fraud cases to ensure timely resolution and adherence to required deadlines
Process and reconcile debit card and electronic payment settlement activity, including interchange income and expense
Responsible for account reconciliation activities, including teller cash balancing and internal account oversight.
Supports ACH dispute processing along with overdraft program duties and related reporting.
Collaborate across departments, promote teamwork, and participate in cross-training to support operational needs
Citizens Bank of Kansas is an equal opportunity employer.