Teller (Member Services Representative I - Morristown East)
KTVAECU, Morristown, TN, United States
Teller (Member Services Representative I - Morristown East)
Job Category: Branch
Requisition Number: TELLE002608
Posted : April 24, 2026
Full-Time
On-site
Locations
Morristown East Branch
3101 Millers Point Drive
Morristown, TN 37813, USA
PRIMARY RESPONSIBILITIES
Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer or cash dispenser with minimal discrepancies.
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance.
Review account information for restrictions and funds availability. Provide member with information on account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist.
May review completed loans and/or titles to ensure accuracy.
Train to operate the vault and open/close the branch, as needed.
May open new membership accounts.
May process, close and disburse consumer loan applications.
Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
Meet and exceed members’ expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members’ needs. Promote services based upon members’ needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED). Cash handling and service-industry experience strongly preferred.
Pay:
Starting Range is $18.00 - $20.00, depending on work experience
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Category: Branch
Requisition Number: TELLE002608
Posted : April 24, 2026
Full-Time
On-site
Locations
Morristown East Branch
3101 Millers Point Drive
Morristown, TN 37813, USA
PRIMARY RESPONSIBILITIES
Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer or cash dispenser with minimal discrepancies.
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing sub-accounts, and processing stop payments.
Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance.
Review account information for restrictions and funds availability. Provide member with information on account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist.
May review completed loans and/or titles to ensure accuracy.
Train to operate the vault and open/close the branch, as needed.
May open new membership accounts.
May process, close and disburse consumer loan applications.
Work as a productive and contributive team member of both the branch and Credit Union team to reach goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
Meet and exceed members’ expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members’ needs. Promote services based upon members’ needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED). Cash handling and service-industry experience strongly preferred.
Pay:
Starting Range is $18.00 - $20.00, depending on work experience
Employer-paid health and dental insurance monthly premiums
Accrual of PTO Leave
Employer-matched 401k, 50% match up to 6% of employee contributions
Employer-paid Group Life Insurance and Long-Term Disability benefits
Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
Paid Holidays and Paid Training
Potential pay increases through additional training opportunities
Opportunity to earn incentive pay
The ability to help serve your local community through our mindset of People Helping People!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr