Guest Ambassador - Part Time - San Diego Zoo Safari Park
San Diego Zoo, Escondido, CA, United States
Job Description
San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.
HOW YOU WILL IMPACT OUR MISSION
The Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. The Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Guest Ambassador Lead, Supervisor, or Manager.
WHAT YOU WILL DO
Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed.
Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts.
Provides special event support, works with outside vendors and provides transportation utilizing company vehicles.
Responds to guest inquiries and refers questions/concerns to Guest Services/Duty Manager as appropriate.
WHAT WE ARE LOOKING FOR
A team member who provides exceptional hospitality to guests and team members. Applicants must be at least 18 years of age. Bilingual applicants are highly desirable.
JOB EXPERIENCE
Customer service and/or guest relations experience.
SKILLS AND KNOWLEDGE
Ability to manage internal and external customer interactions with a high level of tact and diplomacy
Able to effectively work in a team environment
Able to communicate and work well with others
Ability to take direction
Knowledge of how to use two-way radio equipment
Ability to use point-of-sales automated systems
Bilingual preferred
BENEFITS
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
Local and In-House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Hourly Part-Time Non-Exempt Position
Hourly Rate: $19.50
About The Salary Ranges
The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.
San Diego Zoo Wildlife Alliance is a drug‑free workplace.
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San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.
HOW YOU WILL IMPACT OUR MISSION
The Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. The Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Guest Ambassador Lead, Supervisor, or Manager.
WHAT YOU WILL DO
Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed.
Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts.
Provides special event support, works with outside vendors and provides transportation utilizing company vehicles.
Responds to guest inquiries and refers questions/concerns to Guest Services/Duty Manager as appropriate.
WHAT WE ARE LOOKING FOR
A team member who provides exceptional hospitality to guests and team members. Applicants must be at least 18 years of age. Bilingual applicants are highly desirable.
JOB EXPERIENCE
Customer service and/or guest relations experience.
SKILLS AND KNOWLEDGE
Ability to manage internal and external customer interactions with a high level of tact and diplomacy
Able to effectively work in a team environment
Able to communicate and work well with others
Ability to take direction
Knowledge of how to use two-way radio equipment
Ability to use point-of-sales automated systems
Bilingual preferred
BENEFITS
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
Local and In-House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Hourly Part-Time Non-Exempt Position
Hourly Rate: $19.50
About The Salary Ranges
The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.
San Diego Zoo Wildlife Alliance is a drug‑free workplace.
#J-18808-Ljbffr