Program Executive - Health & Life Sciences
Salesforce, Austin, TX, United States
Job Category:
Customer Success
About the Role
The Health & Life Sciences Program Executive (PE) is a senior, executive‑facing individual contributor within the Delivery Account Management (DAM) function of Salesforce Professional Services. The PE holds no direct reports but expertly leads large numbers of senior talent across complex customer engagements including multi‑workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C‑suite.
The PE is fully allocated to a single flagship transformation program or a set of strategic accounts, owning the end‑to‑end program P&L, leading the Salesforce project team, running the steering committee, managing the executive customer relationship, scope, budget, and surfacing risk before it escalates. The ideal candidate brings a diverse IT and/or management consulting background, knowledge of Health & Life Sciences industry trends, and ability to serve as a strategic advisor to customers, partners, and internal teams.
Your Impact
Embed AI and agentic delivery in program execution, leveraging AI tooling and workflows to reduce manual overhead and accelerate insight.
Define and honor engagement success, creating program strategy, governance, and guiding the customer to align on objectives, outcomes, and KPIs.
Own customer outcomes with clear accountability, serving as the executive‑facing delivery contact and communicating with CxO‑level stakeholders about expectations, performance, governance, and issue escalation.
Lead, inspire, and uplift the Salesforce Professional Services team, coaching performance and contributing to internal processes, artifacts, and methodologies.
Oversee end‑to‑end service delivery, meeting contractual commitments and managing changes with contract approval.
Translate delivered value into real adoption and consumption, aligning IT strategy, governance, processes, and stakeholder decisions to achieve customer impact.
Manage risk proactively, anticipating and mitigating issues to ensure successful outcomes.
Build and expand business relationships with Sales, Success, Technology & Product, and Support to drive adoption initiatives and maintain alignment across Salesforce.
Minimum Requirements
Demonstrated experience applying AI productivity tools, automation, or agentic workflows in professional services or program delivery contexts, articulating measurable impact.
12+ years of professional services or consulting delivery experience with direct accountability for program execution across financials, risk, scope, and outcomes.
Track record leading large, complex programs ($10M+) with measurable outcomes.
5+ years leading large cross‑functional delivery teams across multiple geographies, including indirect team members and third‑party integrators.
Experience managing program financials at the engagement level, including forecasting, budgeting, earned‑value analysis, and delivered‑versus‑bid margin.
End‑to‑end knowledge of system development, implementation, and operational readiness, partnering with technical teams on planning and issue resolution.
Proven ability to lead steering committees and executive‑level customer relationships, conducting data‑driven conversations on budget, resources, and timelines.
Experience with structured sales‑to‑delivery handoffs establishing clarity in scope and risk.
Ability to identify and elevate delivery risk proactively with clear examples of surfacing issues early.
Collaboration across global time zones and geographies.
Outstanding executive presence and communication skills, verbal and written.
Must be able to operate as a fully billable individual contributor.
Preferred Qualifications
Hands‑on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level.
PMP, PgMP, or SAFe certification, or equivalent program‑management discipline applied at scale across high‑complexity engagements.
Agile SCRUM Master certification.
10+ years using and/or implementing core Salesforce products (Sales Cloud, Service Cloud), with deep understanding of the platform at an executive level.
Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.) required.
Health & Life Sciences domain expertise sufficient to advise on industry trends, regulatory considerations, and technology transformation implications.
Experience operating in outcomes‑based or fixed‑fee delivery models with protected margins.
Negotiation and conflict resolution skills in a delivery context, including change order negotiation and scope dispute resolution.
Additional Information
Possible travel of about 25%, varying by customer.
Bachelor's degree required.
Equal Opportunity Employment
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. All hiring decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Compensation for this position is determined by location, level, knowledge, skills, and experience. The typical base salary range is $181,700-$304,700 annually, with incentives, equity, and benefits applicable. Specific ranges vary by location.
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Customer Success
About the Role
The Health & Life Sciences Program Executive (PE) is a senior, executive‑facing individual contributor within the Delivery Account Management (DAM) function of Salesforce Professional Services. The PE holds no direct reports but expertly leads large numbers of senior talent across complex customer engagements including multi‑workstream transformations, strategic accounts, and enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C‑suite.
The PE is fully allocated to a single flagship transformation program or a set of strategic accounts, owning the end‑to‑end program P&L, leading the Salesforce project team, running the steering committee, managing the executive customer relationship, scope, budget, and surfacing risk before it escalates. The ideal candidate brings a diverse IT and/or management consulting background, knowledge of Health & Life Sciences industry trends, and ability to serve as a strategic advisor to customers, partners, and internal teams.
Your Impact
Embed AI and agentic delivery in program execution, leveraging AI tooling and workflows to reduce manual overhead and accelerate insight.
Define and honor engagement success, creating program strategy, governance, and guiding the customer to align on objectives, outcomes, and KPIs.
Own customer outcomes with clear accountability, serving as the executive‑facing delivery contact and communicating with CxO‑level stakeholders about expectations, performance, governance, and issue escalation.
Lead, inspire, and uplift the Salesforce Professional Services team, coaching performance and contributing to internal processes, artifacts, and methodologies.
Oversee end‑to‑end service delivery, meeting contractual commitments and managing changes with contract approval.
Translate delivered value into real adoption and consumption, aligning IT strategy, governance, processes, and stakeholder decisions to achieve customer impact.
Manage risk proactively, anticipating and mitigating issues to ensure successful outcomes.
Build and expand business relationships with Sales, Success, Technology & Product, and Support to drive adoption initiatives and maintain alignment across Salesforce.
Minimum Requirements
Demonstrated experience applying AI productivity tools, automation, or agentic workflows in professional services or program delivery contexts, articulating measurable impact.
12+ years of professional services or consulting delivery experience with direct accountability for program execution across financials, risk, scope, and outcomes.
Track record leading large, complex programs ($10M+) with measurable outcomes.
5+ years leading large cross‑functional delivery teams across multiple geographies, including indirect team members and third‑party integrators.
Experience managing program financials at the engagement level, including forecasting, budgeting, earned‑value analysis, and delivered‑versus‑bid margin.
End‑to‑end knowledge of system development, implementation, and operational readiness, partnering with technical teams on planning and issue resolution.
Proven ability to lead steering committees and executive‑level customer relationships, conducting data‑driven conversations on budget, resources, and timelines.
Experience with structured sales‑to‑delivery handoffs establishing clarity in scope and risk.
Ability to identify and elevate delivery risk proactively with clear examples of surfacing issues early.
Collaboration across global time zones and geographies.
Outstanding executive presence and communication skills, verbal and written.
Must be able to operate as a fully billable individual contributor.
Preferred Qualifications
Hands‑on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level.
PMP, PgMP, or SAFe certification, or equivalent program‑management discipline applied at scale across high‑complexity engagements.
Agile SCRUM Master certification.
10+ years using and/or implementing core Salesforce products (Sales Cloud, Service Cloud), with deep understanding of the platform at an executive level.
Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.) required.
Health & Life Sciences domain expertise sufficient to advise on industry trends, regulatory considerations, and technology transformation implications.
Experience operating in outcomes‑based or fixed‑fee delivery models with protected margins.
Negotiation and conflict resolution skills in a delivery context, including change order negotiation and scope dispute resolution.
Additional Information
Possible travel of about 25%, varying by customer.
Bachelor's degree required.
Equal Opportunity Employment
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants. All hiring decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Compensation for this position is determined by location, level, knowledge, skills, and experience. The typical base salary range is $181,700-$304,700 annually, with incentives, equity, and benefits applicable. Specific ranges vary by location.
#J-18808-Ljbffr