Direct Care Coordinator I
Consumer Direct Care Network, Reno, NV, United States
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
Direct Care Coordinators coordinate and oversee the hiring and schedules of caregivers and clients enrolled in Medicaid programs.
JOB DUTIES
Schedule/hire caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate effective problem solving and decision‑making skills
Handle complex service programs and special projects
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Monitor deliverables and ensure timely completion of projects
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
Staff new client referrals and open client shifts with available agency caregivers
Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
Provide backup personal care services to Medicaid members in their homes as needed
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Associates Degree preferred
Previous experience serving individuals with disabilities preferred
Combination of education and experience
WORK ENVIRONMENT
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS AND ADDITIONAL INFORMATION
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small‑company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring.
WHAT YOU WILL RECEIVE
A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
401(k) Retirement plan & discretionary company match
Company‑Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long‑Term Disability
Flexible Spending Account
Employee Assistance Program
Pet Insurance
EMPLOYER STANCE
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
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At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
Direct Care Coordinators coordinate and oversee the hiring and schedules of caregivers and clients enrolled in Medicaid programs.
JOB DUTIES
Schedule/hire caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate effective problem solving and decision‑making skills
Handle complex service programs and special projects
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Monitor deliverables and ensure timely completion of projects
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs as needed
Staff new client referrals and open client shifts with available agency caregivers
Assist in hiring and recruiting new caregivers and processing new caregiver paperwork
Provide backup personal care services to Medicaid members in their homes as needed
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Associates Degree preferred
Previous experience serving individuals with disabilities preferred
Combination of education and experience
WORK ENVIRONMENT
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS AND ADDITIONAL INFORMATION
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small‑company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring.
WHAT YOU WILL RECEIVE
A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
401(k) Retirement plan & discretionary company match
Company‑Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long‑Term Disability
Flexible Spending Account
Employee Assistance Program
Pet Insurance
EMPLOYER STANCE
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
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