Hospitality Manager
Puttshack, Nashville, TN, United States
About Puttshack
Headquartered in Chicago, IL, Puttshack is an upscale, tech‑infused mini golf experience that opened its first U.S. location in 2021. More than just indoor mini golf, Puttshack leans on its groundbreaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Working At Puttshack
At Puttshack, we take fun to the next level. We’re a fast‑growing team of talented, hands‑on go‑getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. We are creative thinkers and even better do‑ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!
Our purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations – the experience is inclusive, accessible, and an all‑around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.
Reporting into the Director of Operations, the
Hospitality Manager
will help oversee a multi‑faceted high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the guest service we provide in our venue. They manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities
Operational Leadership
Oversee 1–2 areas of the venue operations including service, reception, game & technology and/or bar.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
Effectively operate computer systems including a POS system and online team‑member scheduler.
Manage controllable expenses for their area of responsibility.
Ensure all side work is appropriately assigned and completed.
Ensure collaboration between kitchen and front‑of‑house operations.
Team Development and Management
Participate in hiring, training, and developing hourly associates.
Create, maintain and update associate schedules using weekly and daily forecasts.
Conduct and lead pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff.
Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience
Manage guest service issues professionally and with a guest‑centric mindset.
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Compliance and Safety
Maintain a safe, secure and healthy work environment and food safety.
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills and Experience
Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue.
Results‑driven; ability to lead/coach team to achieve business objectives/goals.
Strong communication skills with the ability to resolve conflict and provide direction to your teams.
Demonstrates financial acumen and strong understanding of restaurant operations.
Tech savvy and willingness to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays.
Must pass a post‑offer background check.
Preferred Skills and Experience
Preferred certifications including ServSafe and state/local licensing requirements.
Hospitality degree preferred.
Benefits for Full‑time Associates
Health, dental, and vision coverage options with a generous employer contribution.
401(k) matching.
Company‑paid life insurance.
Voluntary disability insurance.
Generous PTO.
Paid parental leave.
Flexible spending accounts.
Pet insurance.
Associate discounts (free mini‑golf).
and more.
Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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Headquartered in Chicago, IL, Puttshack is an upscale, tech‑infused mini golf experience that opened its first U.S. location in 2021. More than just indoor mini golf, Puttshack leans on its groundbreaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Working At Puttshack
At Puttshack, we take fun to the next level. We’re a fast‑growing team of talented, hands‑on go‑getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. We are creative thinkers and even better do‑ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!
Our purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations – the experience is inclusive, accessible, and an all‑around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.
Reporting into the Director of Operations, the
Hospitality Manager
will help oversee a multi‑faceted high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the guest service we provide in our venue. They manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities
Operational Leadership
Oversee 1–2 areas of the venue operations including service, reception, game & technology and/or bar.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
Effectively operate computer systems including a POS system and online team‑member scheduler.
Manage controllable expenses for their area of responsibility.
Ensure all side work is appropriately assigned and completed.
Ensure collaboration between kitchen and front‑of‑house operations.
Team Development and Management
Participate in hiring, training, and developing hourly associates.
Create, maintain and update associate schedules using weekly and daily forecasts.
Conduct and lead pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff.
Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience
Manage guest service issues professionally and with a guest‑centric mindset.
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Compliance and Safety
Maintain a safe, secure and healthy work environment and food safety.
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills and Experience
Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue.
Results‑driven; ability to lead/coach team to achieve business objectives/goals.
Strong communication skills with the ability to resolve conflict and provide direction to your teams.
Demonstrates financial acumen and strong understanding of restaurant operations.
Tech savvy and willingness to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays.
Must pass a post‑offer background check.
Preferred Skills and Experience
Preferred certifications including ServSafe and state/local licensing requirements.
Hospitality degree preferred.
Benefits for Full‑time Associates
Health, dental, and vision coverage options with a generous employer contribution.
401(k) matching.
Company‑paid life insurance.
Voluntary disability insurance.
Generous PTO.
Paid parental leave.
Flexible spending accounts.
Pet insurance.
Associate discounts (free mini‑golf).
and more.
Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#J-18808-Ljbffr