Patient Access Ambassador II (On Site)
NorthBay Healthcare, Fairfield, CA, United States
Responsibilities
At NorthBay Health the Patient Access Ambassador II accurately, efficiently and promptly admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and, when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.
Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.
Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out‑of‑pocket obligations. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrates excellent oral and written communication skills.
Qualifications
Education/Training:
Associate Degree preferred.
Licensure/Certification:
Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.
Experience:
Three or more years of customer engagement experience in a healthcare revenue cycle environment required. Excellent oral and written communication skills with the ability to effectively articulate thoughts into a useful and meaningful discussion.
Differentiation of the unique characteristics of the following insurance types: Medi‑Cal, Medicare, Managed Care, Indemnity and Workers Compensation
Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
Impact of completeness and accuracy that the registration process has on the delivery of patient care
Skills:
Demonstrates a commitment to service excellence including professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and teaming with others in a collaborative environment. Proven track record of conduct that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns.
Compensation and Benefits
Compensation:
$30.21 – $36.74 per hour. The maximum rate is commensurate with 20 or more years of experience in the role.
Benefits:
Comprehensive benefits package includes medical, dental, and vision insurance; life, disability, and long‑term care coverage; paid time off (vacation, sick leave, holidays, and bereavement); a 403(b) retirement plan with employer match; education reimbursement for eligible roles; professional development and training programs; Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market‑based compensation review and increases subject to approval and organizational performance.
EEO Statement
NorthBay Health is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or any other protected characteristic.
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At NorthBay Health the Patient Access Ambassador II accurately, efficiently and promptly admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and, when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.
Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.
Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out‑of‑pocket obligations. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrates excellent oral and written communication skills.
Qualifications
Education/Training:
Associate Degree preferred.
Licensure/Certification:
Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.
Experience:
Three or more years of customer engagement experience in a healthcare revenue cycle environment required. Excellent oral and written communication skills with the ability to effectively articulate thoughts into a useful and meaningful discussion.
Differentiation of the unique characteristics of the following insurance types: Medi‑Cal, Medicare, Managed Care, Indemnity and Workers Compensation
Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
Impact of completeness and accuracy that the registration process has on the delivery of patient care
Skills:
Demonstrates a commitment to service excellence including professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and teaming with others in a collaborative environment. Proven track record of conduct that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns.
Compensation and Benefits
Compensation:
$30.21 – $36.74 per hour. The maximum rate is commensurate with 20 or more years of experience in the role.
Benefits:
Comprehensive benefits package includes medical, dental, and vision insurance; life, disability, and long‑term care coverage; paid time off (vacation, sick leave, holidays, and bereavement); a 403(b) retirement plan with employer match; education reimbursement for eligible roles; professional development and training programs; Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market‑based compensation review and increases subject to approval and organizational performance.
EEO Statement
NorthBay Health is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or any other protected characteristic.
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