Assistant Guest Service Manager
Dreamscape Hospitality, Addison, TX, United States
Assistant Guest Service Manager
We are seeking a dedicated and personable Assistant Guest Service Manager to join our hospitality team. This role offers an exciting opportunity to support the delivery of exceptional guest experiences and ensure smooth daily operations within our hotel. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities
Assist the Guest Service Manager in overseeing daily front desk operations and guest services
Greet guests warmly, handle check‑ins and check‑outs efficiently, and address guest inquiries and concerns promptly
Supervise and support front desk staff, ensuring high standards of service and professionalism
Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues
Monitor and manage reservations, room assignments, and billing processes
Ensure compliance with hotel policies, safety regulations, and quality standards
Assist in training and mentoring new team members to uphold service excellence
Contribute to creating a welcoming and positive environment for guests and staff
Skills And Qualifications
Must have previous Marriott experience with knowledge of Lightspeed PMS
Excellent interpersonal and communication skills
Strong problem‑solving abilities and a customer‑focused attitude
Ability to multitask and work efficiently under pressure
Leadership skills with the ability to motivate and support team members
Knowledge of hotel management software and reservation systems
Flexibility to work various shifts, including evenings, weekends, and holidays
High school diploma or equivalent; additional hospitality or management training is a plus
Join our team and be part of a vibrant, guest‑centric culture that values growth, teamwork, and excellence. We offer opportunities for professional development and a supportive environment where your contributions make a difference.
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We are seeking a dedicated and personable Assistant Guest Service Manager to join our hospitality team. This role offers an exciting opportunity to support the delivery of exceptional guest experiences and ensure smooth daily operations within our hotel. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities
Assist the Guest Service Manager in overseeing daily front desk operations and guest services
Greet guests warmly, handle check‑ins and check‑outs efficiently, and address guest inquiries and concerns promptly
Supervise and support front desk staff, ensuring high standards of service and professionalism
Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues
Monitor and manage reservations, room assignments, and billing processes
Ensure compliance with hotel policies, safety regulations, and quality standards
Assist in training and mentoring new team members to uphold service excellence
Contribute to creating a welcoming and positive environment for guests and staff
Skills And Qualifications
Must have previous Marriott experience with knowledge of Lightspeed PMS
Excellent interpersonal and communication skills
Strong problem‑solving abilities and a customer‑focused attitude
Ability to multitask and work efficiently under pressure
Leadership skills with the ability to motivate and support team members
Knowledge of hotel management software and reservation systems
Flexibility to work various shifts, including evenings, weekends, and holidays
High school diploma or equivalent; additional hospitality or management training is a plus
Join our team and be part of a vibrant, guest‑centric culture that values growth, teamwork, and excellence. We offer opportunities for professional development and a supportive environment where your contributions make a difference.
#J-18808-Ljbffr