Field Service Technician I (West Michigan)
Medium, Grand Rapids, MI, United States
Overview
The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.
Responsibilities
Reviews project quotes and scopes before beginning an onsite execution
Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
Troubleshoots and diagnoses issues with installed systems
Conducts routine maintenance and inspections of systems as needed
Responds promptly to service calls and customer inquiries
Travels extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; home most weekends
Provides excellent customer service and maintains customer satisfaction
Qualifications
Hands‑on/field experience from previous work experience
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license
Benefits
Competitive base salary based on experience
Bonus and commission programs
Paid Time Off (PTO)
Volunteer Paid Time Off (VTO)
100% employer paid family health insurance premium
100% employer paid disability insurance
100% employer paid dental & vision insurance
401k with Safe Harbor contributions from company annually
Profit sharing opportunities
#J-18808-Ljbffr
The Field Service Technician I plays a vital role in ensuring the accurate installation of low voltage systems. They will encompass efficient teamwork and independent project execution. Beyond the installation, they will excel in delivering fundamental customer training on system operations. The role not only involves technical progress but also demands effective communication and dedication to precision, guaranteeing the successful implementation and functionality of these systems.
Responsibilities
Reviews project quotes and scopes before beginning an onsite execution
Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
Troubleshoots and diagnoses issues with installed systems
Conducts routine maintenance and inspections of systems as needed
Responds promptly to service calls and customer inquiries
Travels extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; home most weekends
Provides excellent customer service and maintains customer satisfaction
Qualifications
Hands‑on/field experience from previous work experience
Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have valid US Driver’s license
Benefits
Competitive base salary based on experience
Bonus and commission programs
Paid Time Off (PTO)
Volunteer Paid Time Off (VTO)
100% employer paid family health insurance premium
100% employer paid disability insurance
100% employer paid dental & vision insurance
401k with Safe Harbor contributions from company annually
Profit sharing opportunities
#J-18808-Ljbffr