Hospitality Lead- Front Desk
Capital Vacations, Silver Lake, GA, United States
Benefits
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribuition
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Position Overview
The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.
Key Responsibilities
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands‑on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Assists with internal audits to ensure compliance with corporate SOPs and QA standards
Assists in training and mentoring staff
Serves as Manager on Duty as needed, making decisions based on the business requirements
Works all shifts as need dictates
Checks guests in/out, answers phones and handles guest comments and concerns
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
Monitors front desk controls, cash drawers, change given, and key inventories
Provides follow‑up of maintenance/ housekeeping requests
Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns
Ability to step into any role as necessary
All other duties as requested
Qualifications
High School Diploma/GED
Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic
Knowledge of daily operations of the front desk, reservations, and problem resolution
AS400/TSW experience preferred
Ability to supervise a staff of Team Members
Knowledge of Vacation Ownership is preferred
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
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Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribuition
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Position Overview
The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, rooms control, and PBX, while maintaining positive working relationships with all other departments.
Key Responsibilities
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
Is a hands‑on leader and a visible front office team member who leads by example
Monitors departmental service levels and acts accordingly
Assists with internal audits to ensure compliance with corporate SOPs and QA standards
Assists in training and mentoring staff
Serves as Manager on Duty as needed, making decisions based on the business requirements
Works all shifts as need dictates
Checks guests in/out, answers phones and handles guest comments and concerns
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
Monitors front desk controls, cash drawers, change given, and key inventories
Provides follow‑up of maintenance/ housekeeping requests
Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns
Ability to step into any role as necessary
All other duties as requested
Qualifications
High School Diploma/GED
Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership
Exceptional communication and leadership skills
Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic
Knowledge of daily operations of the front desk, reservations, and problem resolution
AS400/TSW experience preferred
Ability to supervise a staff of Team Members
Knowledge of Vacation Ownership is preferred
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
#J-18808-Ljbffr