Clinical Operations Coordinator
Proactive MD, Madison, WI, United States
Overview
People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients’ health first because amazing care yields amazing results.
Job Summary
The Clinical Operations Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The Clinical Operations Coordinator will travel between assigned health centers to support staffing and observe opportunities for operational improvements. The goal of this position is to support assigned care teams to provide efficient & safe health center operations while ensuring our patient promise is delivered according to regulatory and quality standards.
Remote with 30% Travel, prefer to be located in Wisconsin
Assigned Health Centers:
Westfield, WI; Waukesha, WI; Franklin, WI; Irving, TX; Romeo, MI; York, PA; and New Oxford, PA.
Responsibilities
Travel between assigned health centers to provide consistent on-site support, maintaining a visible, hands-on presence within clinical environments
Conduct regular site visits as directed by leadership to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality
Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence
Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations
Assist with staff training, coaching, and performance management to reinforce operational standards and best practices
Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes
Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner
Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team
Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care
Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations
Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives
Perform additional duties, responsibilities, and special projects as assigned by the Regional Director of Clinical Operations
Required Knowledge, Skills, & Abilities
Current license or certification in specialty such as RN, LPN or CMA
Current BLS certification through American Heart Association valid for at least 90 days after start date
Ability to prioritize and problem solve
Strong clinical background with developed critical thinking skills
Preferred
Leadership experience
Clinical educator in a healthcare setting
Outpatient or Primary care experience
Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.
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People are a company's greatest resource, which is why caring for patients and keeping them healthy is so important. Proactive MD offers a comprehensive health management solution that extends well beyond the clinic walls. By engaging patients and offering them a personal relationship with a primary care provider, we can deliver measurably better outcomes, making people happier, healthier, and more productive while significantly lowering overall medical costs. We put patients’ health first because amazing care yields amazing results.
Job Summary
The Clinical Operations Coordinator will supervise and assist with health center operations as delegated by the Regional Director of Clinical Operations. They will show initiative and demonstrate sound decision-making and problem-solving techniques, lead through example in training and support of teams. The Clinical Operations Coordinator will travel between assigned health centers to support staffing and observe opportunities for operational improvements. The goal of this position is to support assigned care teams to provide efficient & safe health center operations while ensuring our patient promise is delivered according to regulatory and quality standards.
Remote with 30% Travel, prefer to be located in Wisconsin
Assigned Health Centers:
Westfield, WI; Waukesha, WI; Franklin, WI; Irving, TX; Romeo, MI; York, PA; and New Oxford, PA.
Responsibilities
Travel between assigned health centers to provide consistent on-site support, maintaining a visible, hands-on presence within clinical environments
Conduct regular site visits as directed by leadership to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality
Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence
Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations
Assist with staff training, coaching, and performance management to reinforce operational standards and best practices
Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes
Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner
Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team
Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care
Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations
Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives
Perform additional duties, responsibilities, and special projects as assigned by the Regional Director of Clinical Operations
Required Knowledge, Skills, & Abilities
Current license or certification in specialty such as RN, LPN or CMA
Current BLS certification through American Heart Association valid for at least 90 days after start date
Ability to prioritize and problem solve
Strong clinical background with developed critical thinking skills
Preferred
Leadership experience
Clinical educator in a healthcare setting
Outpatient or Primary care experience
Proactive MD is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.
#J-18808-Ljbffr