Operations Manager HVAC Refrigeration NYC
Green Air Care LLC, New York, NY, United States
Location: Brooklyn, NY (On-site)
Employment Type: Full-time
Schedule: Monday–Friday core hours, with weekend availability during peak season
Compensation: Competitive base salary + performance bonus tied to operational KPIs
About Universal Services Corp
Universal Services Corp is a leading HVAC and commercial refrigeration contractor serving New York City and Long Island since 1996. The company specializes in installation, repair, and maintenance of commercial air conditioning, heating, refrigeration systems, walk‑in coolers, freezers, and PTAC systems. Its client base includes healthcare facilities, restaurants, educational institutions, and commercial real estate operators.
With a growing operation, multi‑truck field service team, and expanding customer base, the company is actively building the internal structure required to scale efficiently and sustainably.
Role Overview
The Operations Manager is the central hub of the organization, responsible for overseeing day‑to‑day operations while also contributing to the development of systems and processes that enable long‑term growth. This is a hands‑on, high responsibility role that requires strong decision‑making, operational discipline, and the ability to manage multiple moving parts simultaneously.
The role involves direct coordination between field technicians, office staff, warehouse operations, and ownership. It requires both execution and strategic thinking, ensuring daily operations run smoothly while continuously improving workflows, accountability, and performance across the business.
Core Responsibilities
Dispatch & Scheduling
Manage and optimize the daily dispatch board
Assign jobs based on technician skill level, availability, and location
Monitor job flow throughout the day and adjust schedules in real time
Coordinate with office staff as scheduling responsibilities evolve
Establish and manage after‑hours emergency response protocols
Team Management
Serve as the primary point of contact for field technicians
Support technicians with job‑related issues, escalations, and technical guidance
Ensure accountability for job quality, punctuality, and documentation
Oversee onboarding and integration of new technicians into field operations
Track callback and warranty jobs, identifying patterns and addressing root causes
Sales & Estimates
Conduct site visits for commercial opportunities when needed
Prepare accurate estimates and proposals
Handle customer interactions related to new jobs and service opportunities
Follow up on outstanding estimates and convert opportunities into booked work
Ensure smooth handoff of confirmed jobs to scheduling and operations
Customer Relations
Manage and resolve customer complaints professionally and efficiently
Oversee post‑job follow‑ups to ensure customer satisfaction
Maintain relationships with commercial clients, including property managers and facility operators
Inventory & Procurement Coordination
Monitor parts and equipment availability
Coordinate with warehouse personnel on inventory management and restocking
Ensure service vehicles are properly stocked for daily operations
Proactively identify and address supply shortages
Process Development & Reporting
Develop and maintain SOPs for technician workflows, including diagnostics, repairs, and installations
Track and report key operational metrics such as job completion rates, callback rates, and revenue per technician
Review job costing to ensure profitability and alignment with estimates
Identify inefficiencies and implement structured process improvements
Requirements
Minimum of 3–5 years of experience in field service operations (HVAC, refrigeration, plumbing, electrical, or similar trades)
Experience managing or coordinating field technicians (5–15 personnel preferred)
Strong understanding of dispatching, scheduling, and job coordination
Proven ability to operate in a fast‑paced, high‑demand environment
Strong communication skills across field teams, office staff, and clients
Ability to make decisions under pressure and maintain operational control
Valid driver’s license
Preferred Qualifications
Experience in HVAC or commercial refrigeration environments
Familiarity with field service management software (Housecall Pro or similar)
Experience working in the NYC market
Exposure to sales, estimates, or business development
Experience building SOPs or operational systems
Background in small to mid‑sized growing businesses
Core Competencies
Strong operational discipline and attention to detail
Leadership through accountability and consistency
Clear and effective communication
Technical understanding sufficient to support field teams
Systems thinking and process improvement mindset
Ability to handle high workload without losing structure
Customer‑focused approach with strong problem‑solving skills
Work Environment & Expectations
This role requires a high level of engagement and accountability. The Operations Manager is expected to be actively involved in daily operations, maintain strong communication across all teams, and adapt quickly to changing priorities. The position is not limited to desk‑based work and may require field presence when needed.
Growth & Opportunity
This position offers the opportunity to play a key role in shaping the operational structure of a growing company. The right candidate will have the ability to influence processes, drive efficiency, and contribute directly to business growth and scalability.
#J-18808-Ljbffr
Employment Type: Full-time
Schedule: Monday–Friday core hours, with weekend availability during peak season
Compensation: Competitive base salary + performance bonus tied to operational KPIs
About Universal Services Corp
Universal Services Corp is a leading HVAC and commercial refrigeration contractor serving New York City and Long Island since 1996. The company specializes in installation, repair, and maintenance of commercial air conditioning, heating, refrigeration systems, walk‑in coolers, freezers, and PTAC systems. Its client base includes healthcare facilities, restaurants, educational institutions, and commercial real estate operators.
With a growing operation, multi‑truck field service team, and expanding customer base, the company is actively building the internal structure required to scale efficiently and sustainably.
Role Overview
The Operations Manager is the central hub of the organization, responsible for overseeing day‑to‑day operations while also contributing to the development of systems and processes that enable long‑term growth. This is a hands‑on, high responsibility role that requires strong decision‑making, operational discipline, and the ability to manage multiple moving parts simultaneously.
The role involves direct coordination between field technicians, office staff, warehouse operations, and ownership. It requires both execution and strategic thinking, ensuring daily operations run smoothly while continuously improving workflows, accountability, and performance across the business.
Core Responsibilities
Dispatch & Scheduling
Manage and optimize the daily dispatch board
Assign jobs based on technician skill level, availability, and location
Monitor job flow throughout the day and adjust schedules in real time
Coordinate with office staff as scheduling responsibilities evolve
Establish and manage after‑hours emergency response protocols
Team Management
Serve as the primary point of contact for field technicians
Support technicians with job‑related issues, escalations, and technical guidance
Ensure accountability for job quality, punctuality, and documentation
Oversee onboarding and integration of new technicians into field operations
Track callback and warranty jobs, identifying patterns and addressing root causes
Sales & Estimates
Conduct site visits for commercial opportunities when needed
Prepare accurate estimates and proposals
Handle customer interactions related to new jobs and service opportunities
Follow up on outstanding estimates and convert opportunities into booked work
Ensure smooth handoff of confirmed jobs to scheduling and operations
Customer Relations
Manage and resolve customer complaints professionally and efficiently
Oversee post‑job follow‑ups to ensure customer satisfaction
Maintain relationships with commercial clients, including property managers and facility operators
Inventory & Procurement Coordination
Monitor parts and equipment availability
Coordinate with warehouse personnel on inventory management and restocking
Ensure service vehicles are properly stocked for daily operations
Proactively identify and address supply shortages
Process Development & Reporting
Develop and maintain SOPs for technician workflows, including diagnostics, repairs, and installations
Track and report key operational metrics such as job completion rates, callback rates, and revenue per technician
Review job costing to ensure profitability and alignment with estimates
Identify inefficiencies and implement structured process improvements
Requirements
Minimum of 3–5 years of experience in field service operations (HVAC, refrigeration, plumbing, electrical, or similar trades)
Experience managing or coordinating field technicians (5–15 personnel preferred)
Strong understanding of dispatching, scheduling, and job coordination
Proven ability to operate in a fast‑paced, high‑demand environment
Strong communication skills across field teams, office staff, and clients
Ability to make decisions under pressure and maintain operational control
Valid driver’s license
Preferred Qualifications
Experience in HVAC or commercial refrigeration environments
Familiarity with field service management software (Housecall Pro or similar)
Experience working in the NYC market
Exposure to sales, estimates, or business development
Experience building SOPs or operational systems
Background in small to mid‑sized growing businesses
Core Competencies
Strong operational discipline and attention to detail
Leadership through accountability and consistency
Clear and effective communication
Technical understanding sufficient to support field teams
Systems thinking and process improvement mindset
Ability to handle high workload without losing structure
Customer‑focused approach with strong problem‑solving skills
Work Environment & Expectations
This role requires a high level of engagement and accountability. The Operations Manager is expected to be actively involved in daily operations, maintain strong communication across all teams, and adapt quickly to changing priorities. The position is not limited to desk‑based work and may require field presence when needed.
Growth & Opportunity
This position offers the opportunity to play a key role in shaping the operational structure of a growing company. The right candidate will have the ability to influence processes, drive efficiency, and contribute directly to business growth and scalability.
#J-18808-Ljbffr