Operations Manager
Evan Rapp Voiceovers, Boulder, CO, United States
Job Summary
Supports the successful execution of all operations in the hotel operations departments (which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance) and manages staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads a specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE – Education and Experience
High school diploma or GED with 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
Core Work Activities
Supporting Operations Team
Ensures goals are being translated to the team as they relate to guest tracking and productivity.
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
Assists in ensuring that the team has the capabilities to meet expectations.
Leads by example demonstrating self‑confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever‑changing needs and expectations, and exceeding them.
Supporting Property Operations Functions
Follows property‑specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one‑to‑one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities That Affect the Guest Experience
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department requests.
Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
Assists in performing the required annual Quality audit with GM & RD.
Ensures a viable key control program is in place.
Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Equal Opportunity Employer Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Benefits
We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position, and location. Click here to learn more.
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Supports the successful execution of all operations in the hotel operations departments (which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance) and manages staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads a specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE – Education and Experience
High school diploma or GED with 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in the guest services, front desk, housekeeping, or related professional area.
Core Work Activities
Supporting Operations Team
Ensures goals are being translated to the team as they relate to guest tracking and productivity.
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
Assists in ensuring that the team has the capabilities to meet expectations.
Leads by example demonstrating self‑confidence, energy and enthusiasm.
Assists employees in understanding guests’ ever‑changing needs and expectations, and exceeding them.
Supporting Property Operations Functions
Follows property‑specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one‑to‑one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities That Affect the Guest Experience
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department requests.
Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
Assists in performing the required annual Quality audit with GM & RD.
Ensures a viable key control program is in place.
Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Equal Opportunity Employer Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Benefits
We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position, and location. Click here to learn more.
#J-18808-Ljbffr