Welcome Center Associate - Membership/Welcome Desk
YMCA of the Seacoast, Portsmouth, NH, United States
Welcome Center Associate - Membership/Welcome Desk
YMCA of the Seacoast - 550 Peverly Hill Road, 550 Peverly Hill Road, Portsmouth, New Hampshire, United States of America
Job Description
Posted Thursday, April 23, 2026 at 4:00 AM
The Granite YMCA of the Seacoast is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part‑time role is ideal for someone who enjoys working with people, thrives in a fast‑paced environment, and is passionate about building community.
As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong.
In this role, you will:
Greet members and guests warmly, build relationships, and provide exceptional customer service
Act as a positive ambassador for the Granite YMCA and connect members with programs and services
Serve as the first point of contact for member concerns and problem‑solving
Process memberships, program registrations, and financial transactions
Sell memberships and programs and provide cause‑driven facility tours
Communicate facility usage, programs, and events accurately
Qualifications
Customer service experience preferred
Strong interpersonal and communication skills
Ability to work effectively in a fast‑paced environment
Experience handling financial transactions preferred
Proficiency with computers and basic software (Word, Excel, Outlook or similar)
Experience with SGA or similar membership software preferred
Hourly part‑time position (12‑16 hours per week)
Saturdays 8am to 4pm; Sundays 10am to 4pm & availability to pick up open shifts during the week
Paid Time Off
Free YMCA Membership
Discounts on YMCA programs and services
Tuition discounts to some NH and online schools
#J-18808-Ljbffr
YMCA of the Seacoast - 550 Peverly Hill Road, 550 Peverly Hill Road, Portsmouth, New Hampshire, United States of America
Job Description
Posted Thursday, April 23, 2026 at 4:00 AM
The Granite YMCA of the Seacoast is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part‑time role is ideal for someone who enjoys working with people, thrives in a fast‑paced environment, and is passionate about building community.
As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong.
In this role, you will:
Greet members and guests warmly, build relationships, and provide exceptional customer service
Act as a positive ambassador for the Granite YMCA and connect members with programs and services
Serve as the first point of contact for member concerns and problem‑solving
Process memberships, program registrations, and financial transactions
Sell memberships and programs and provide cause‑driven facility tours
Communicate facility usage, programs, and events accurately
Qualifications
Customer service experience preferred
Strong interpersonal and communication skills
Ability to work effectively in a fast‑paced environment
Experience handling financial transactions preferred
Proficiency with computers and basic software (Word, Excel, Outlook or similar)
Experience with SGA or similar membership software preferred
Hourly part‑time position (12‑16 hours per week)
Saturdays 8am to 4pm; Sundays 10am to 4pm & availability to pick up open shifts during the week
Paid Time Off
Free YMCA Membership
Discounts on YMCA programs and services
Tuition discounts to some NH and online schools
#J-18808-Ljbffr