Operations Support Specialist 1/2
Los Alamos National Laboratory, Los Alamos, NM, United States
What You Will Do
The Engineering Services Division (ES-DO) develops, maintains, and applies a diverse set of engineering capabilities to deliver innovative solutions in support of Los Alamos National Laboratory's scientific and national security mission. Within ES-DO, Engineering Services - Strategic Operations and Execution (ES-SOE) provides critical capabilities in Strategic Execution, ensuring division-wide accountability, compliance, efficiency, and alignment with institutional priorities.
ES-SOE is seeking a detail‑oriented and proactive Operations Specialist to provide operational and programmatic support across interconnected functions. This role is responsible for supporting project and program assessments, tracking performance metrics, and ensuring operational activities are executed in alignment with division priorities and compliance requirements. The Operations Specialist will deliver high‑level customer service and responsive support to leadership and stakeholders, while communicating complex operational information clearly and effectively across diverse audiences.
The successful candidate will demonstrate strong organizational skills, independent judgment, and the ability to manage multiple concurrent responsibilities in a dynamic environment. Working both independently and collaboratively, this individual will contribute to strengthening operational discipline, improving workflow efficiency, and supporting a resilient, high‑performing ES-OPS team culture.
This position will be filled at either the Operations Support Specialist 1 or 2 level, depending on the skills and experience of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.
Operations Specialist 1
Assist in ES-OPS daily operations to ensure alignment with division priorities, compliance standards, and institutional objectives.
Assist in procedure reviews, inspections, and/or evaluations to ensure safe and efficient operation of the facility and/or organization.
Coordinate meetings by managing schedules, preparing agendas, capturing notes, and supporting follow‑up on assigned actions.
Ensure that processes are followed with efficiency, accuracy and high quality, while understanding and maintaining priorities.
Operations Specialist 2
Assist in performing assessments to ensure the facility and/or organization systems are operating properly and within required limits.
Assist in managing enterprise software systems and operational tools to ensure accurate documentation, workflow tracking and reporting integrity.
Compile and maintain basic performance metrics; prepare routine status updates, reports and documentation to support operational visibility and deliverable tracking.
Provide project/program support to Project Leaders, including tracking deliverables, monitoring action items and coordinating cross‑functional activities.
Assist in tracking performance metrics and preparing operational reports and presentations.
What You Need
Minimum Job Requirements:
Demonstrated ability to collaborate in a team environment to effectively execute operations goals.
Entry‑level knowledge of organizational practices and process‑improvement methodologies.
Entry‑level knowledge of the VBE program to support the establishment of a single authoritative source of virtual portfolio asset data, ensuring accessibility for stakeholders.
Entry‑level knowledge of engineering procedures, policies, and processes, with the ability to support their implementation and contribute to continuous improvement efforts.
Demonstrated proficiency with MS Office suite and database software.
Additional qualifications for the higher level:
Advanced experience developing data analysis and assessment plans, developing a data management plan, developing metrics and key performance indicators.
Demonstrated experience interacting with customers in a customer‑service related setting.
Demonstrated expert skills with MS Office suite and database software.
Advanced knowledge of software inventory.
Demonstrated experience in new hire onboarding.
Demonstrated excellent oral and written communication and presentation skills, including experience preparing correspondence, documents, procedures, with considerable responsibility for content while ensuring accuracy and attention to detail.
Demonstrated ability to resolve problems independently and as part of a team. Excellent interpersonal, written and verbal communications skills and the ability to interact efficiently with all levels of personnel and customers.
Experience working with confidential or proprietary information, or sensitive information, including CUI.
Proven ability to transfer knowledge effectively to non‑technical personnel.
Strong organizational skills and attention to detail.
Demonstrated ability to take initiative, independently prioritize and manage multiple concurrent responsibilities, and contribute meaningfully to overall team goals. Ability to work independently and collaboratively.
Education/Experience
Operations Support Specialist 1: Associate's Degree and 2 years of related experience; or an equivalent combination of education and experience directly related to the occupation.
Operations Support Specialist 2: Associate's Degree and 4 years of related experience; or an equivalent combination of education and experience directly related to the occupation.
Work Location
The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within a 2‑hour ground commute of this location.
Clearance Requirements
Q clearance. Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements for access to classified matter. This position requires a Q clearance and obtaining such clearance requires U.S. citizenship except in extremely rare circumstances.
Benefits
PPO or high‑deductible medical insurance with the same large nationwide network.
Dental and vision insurance.
Free basic life and disability insurance.
Paid childbirth and parental leave.
Award‑winning 401(k) (6% matching plus 3.5% annually).
Learning opportunities and tuition assistance.
Flexible schedules and time off (PTO and holidays).
Onsite gyms and wellness programs.
Extensive relocation packages (outside a 50‑mile radius).
Equal Opportunity
Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.
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The Engineering Services Division (ES-DO) develops, maintains, and applies a diverse set of engineering capabilities to deliver innovative solutions in support of Los Alamos National Laboratory's scientific and national security mission. Within ES-DO, Engineering Services - Strategic Operations and Execution (ES-SOE) provides critical capabilities in Strategic Execution, ensuring division-wide accountability, compliance, efficiency, and alignment with institutional priorities.
ES-SOE is seeking a detail‑oriented and proactive Operations Specialist to provide operational and programmatic support across interconnected functions. This role is responsible for supporting project and program assessments, tracking performance metrics, and ensuring operational activities are executed in alignment with division priorities and compliance requirements. The Operations Specialist will deliver high‑level customer service and responsive support to leadership and stakeholders, while communicating complex operational information clearly and effectively across diverse audiences.
The successful candidate will demonstrate strong organizational skills, independent judgment, and the ability to manage multiple concurrent responsibilities in a dynamic environment. Working both independently and collaboratively, this individual will contribute to strengthening operational discipline, improving workflow efficiency, and supporting a resilient, high‑performing ES-OPS team culture.
This position will be filled at either the Operations Support Specialist 1 or 2 level, depending on the skills and experience of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.
Operations Specialist 1
Assist in ES-OPS daily operations to ensure alignment with division priorities, compliance standards, and institutional objectives.
Assist in procedure reviews, inspections, and/or evaluations to ensure safe and efficient operation of the facility and/or organization.
Coordinate meetings by managing schedules, preparing agendas, capturing notes, and supporting follow‑up on assigned actions.
Ensure that processes are followed with efficiency, accuracy and high quality, while understanding and maintaining priorities.
Operations Specialist 2
Assist in performing assessments to ensure the facility and/or organization systems are operating properly and within required limits.
Assist in managing enterprise software systems and operational tools to ensure accurate documentation, workflow tracking and reporting integrity.
Compile and maintain basic performance metrics; prepare routine status updates, reports and documentation to support operational visibility and deliverable tracking.
Provide project/program support to Project Leaders, including tracking deliverables, monitoring action items and coordinating cross‑functional activities.
Assist in tracking performance metrics and preparing operational reports and presentations.
What You Need
Minimum Job Requirements:
Demonstrated ability to collaborate in a team environment to effectively execute operations goals.
Entry‑level knowledge of organizational practices and process‑improvement methodologies.
Entry‑level knowledge of the VBE program to support the establishment of a single authoritative source of virtual portfolio asset data, ensuring accessibility for stakeholders.
Entry‑level knowledge of engineering procedures, policies, and processes, with the ability to support their implementation and contribute to continuous improvement efforts.
Demonstrated proficiency with MS Office suite and database software.
Additional qualifications for the higher level:
Advanced experience developing data analysis and assessment plans, developing a data management plan, developing metrics and key performance indicators.
Demonstrated experience interacting with customers in a customer‑service related setting.
Demonstrated expert skills with MS Office suite and database software.
Advanced knowledge of software inventory.
Demonstrated experience in new hire onboarding.
Demonstrated excellent oral and written communication and presentation skills, including experience preparing correspondence, documents, procedures, with considerable responsibility for content while ensuring accuracy and attention to detail.
Demonstrated ability to resolve problems independently and as part of a team. Excellent interpersonal, written and verbal communications skills and the ability to interact efficiently with all levels of personnel and customers.
Experience working with confidential or proprietary information, or sensitive information, including CUI.
Proven ability to transfer knowledge effectively to non‑technical personnel.
Strong organizational skills and attention to detail.
Demonstrated ability to take initiative, independently prioritize and manage multiple concurrent responsibilities, and contribute meaningfully to overall team goals. Ability to work independently and collaboratively.
Education/Experience
Operations Support Specialist 1: Associate's Degree and 2 years of related experience; or an equivalent combination of education and experience directly related to the occupation.
Operations Support Specialist 2: Associate's Degree and 4 years of related experience; or an equivalent combination of education and experience directly related to the occupation.
Work Location
The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within a 2‑hour ground commute of this location.
Clearance Requirements
Q clearance. Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements for access to classified matter. This position requires a Q clearance and obtaining such clearance requires U.S. citizenship except in extremely rare circumstances.
Benefits
PPO or high‑deductible medical insurance with the same large nationwide network.
Dental and vision insurance.
Free basic life and disability insurance.
Paid childbirth and parental leave.
Award‑winning 401(k) (6% matching plus 3.5% annually).
Learning opportunities and tuition assistance.
Flexible schedules and time off (PTO and holidays).
Onsite gyms and wellness programs.
Extensive relocation packages (outside a 50‑mile radius).
Equal Opportunity
Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.
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