Logistics Coordinator II
Kenco Group, Oakland, NJ, United States
About the Position
The Logistics Coordinator II is responsible for the primary customer-facing processes and procedures related to load planning, routing, and deliveries. The role includes handling customer load reporting, requests, and preparing orders for shipment.
Key Responsibilities
Coordinate daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
Develop processes that aid in the coordination of all inbound and outbound orders to/from the facility.
Serve as the key Customer Service Representative and act as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers.
Handle escalated customer service questions and needs via telephone and email with consistent professionalism.
Track inventory, process units, and prepare for shipment and delivery when required.
Ensure all special customer requirements are actioned and entered into the workflow schedule.
Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
Maintain open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
Arrange outsourced carriers as needed.
Assist the Office Supervisor and provide backup as necessary.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent.
Minimum of 1 year of experience in warehousing or DOT related environment.
Minimum 6 months experience as a logistics coordinator or related role.
Perform general administrative duties including data entry, filing, and telephone/email correspondence.
Strong written and verbal communication skills.
Ability to multi-task while maintaining a high level of accuracy and professionalism.
Competencies
Action Oriented – taking on new opportunities and challenges with urgency, high energy, and enthusiasm.
Collaborates – building partnerships and working collaboratively to meet shared objectives.
Decision Quality – making good and timely decisions that keep the organization moving forward.
Optimize Work Processes – knowing the most effective and efficient processes to get things done, focusing on continuous improvement.
Situational Adaptability – adapting approach and demeanor in real time to match shifting demands.
Travel Requirements
This position is expected to travel approximately 25% or less.
Benefits Offered
Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays – 10 days
Pay Range
$23.72 - $35.55 per hour
EEO Statement
Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. For California residents, please review Kenco’s privacy policy at https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/.
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The Logistics Coordinator II is responsible for the primary customer-facing processes and procedures related to load planning, routing, and deliveries. The role includes handling customer load reporting, requests, and preparing orders for shipment.
Key Responsibilities
Coordinate daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
Develop processes that aid in the coordination of all inbound and outbound orders to/from the facility.
Serve as the key Customer Service Representative and act as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers.
Handle escalated customer service questions and needs via telephone and email with consistent professionalism.
Track inventory, process units, and prepare for shipment and delivery when required.
Ensure all special customer requirements are actioned and entered into the workflow schedule.
Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
Maintain open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
Arrange outsourced carriers as needed.
Assist the Office Supervisor and provide backup as necessary.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent.
Minimum of 1 year of experience in warehousing or DOT related environment.
Minimum 6 months experience as a logistics coordinator or related role.
Perform general administrative duties including data entry, filing, and telephone/email correspondence.
Strong written and verbal communication skills.
Ability to multi-task while maintaining a high level of accuracy and professionalism.
Competencies
Action Oriented – taking on new opportunities and challenges with urgency, high energy, and enthusiasm.
Collaborates – building partnerships and working collaboratively to meet shared objectives.
Decision Quality – making good and timely decisions that keep the organization moving forward.
Optimize Work Processes – knowing the most effective and efficient processes to get things done, focusing on continuous improvement.
Situational Adaptability – adapting approach and demeanor in real time to match shifting demands.
Travel Requirements
This position is expected to travel approximately 25% or less.
Benefits Offered
Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays – 10 days
Pay Range
$23.72 - $35.55 per hour
EEO Statement
Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. For California residents, please review Kenco’s privacy policy at https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/.
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