Customer Service Specialist
Pinal County, Florence, AZ, United States
Job Summary
Provide excellent customer service and support to the public. Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions described herein. Employees may be required to perform duties not specifically spelled out in this classification, but which may be reasonably considered to be incidental in the performance of duties.
Responsibilities
Answer telephones continuously to limit client hold time.
Maintain a database by entering client and/or patient confidential information.
Inform clients and citizens of community and county resources.
Determine eligibility and provide accurate scheduling.
Maintain database by entering and verifying information and input all data into our system to better serve clients.
Answer all inquiries by clarifying desired information.
Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
Perform other related duties as required.
Qualifications
High school diploma or GED equivalent.
One (1) year of clerical and computer experience.
Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Preferred Qualifications
Bilingual (English – Spanish).
Knowledge of Business English, spelling, and arithmetic.
Knowledge of clerical and office practices and procedures.
Skill in using data processing systems and other office equipment and machines.
Ability to follow written and verbal instructions.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Physical Demands
The work is sedentary, requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.
Work Environment
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Salary
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
Benefits
An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work‑Life Balance.
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service, 18 Vacation Days Accrued Annually
After Five (5) Years of Service, 20 Vacation Days Accrued Annually
13 Sick Leave Days Accrued Annually Starting Day One
Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Retirement Plans with Generous Employer Contributions – Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans – Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Comprehensive Wellness Program
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer – Public Service Loan Forgiveness Program – Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short‑Term Disability – Employer Paid
Basic Life Insurance – Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
NOTICE TO APPLICANTS
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.
Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.
All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT).
Pinal County requires pre‑employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety‑sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent upon successful pre‑employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver’s License in accordance with Arizona State Law.
Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described.
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Provide excellent customer service and support to the public. Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions described herein. Employees may be required to perform duties not specifically spelled out in this classification, but which may be reasonably considered to be incidental in the performance of duties.
Responsibilities
Answer telephones continuously to limit client hold time.
Maintain a database by entering client and/or patient confidential information.
Inform clients and citizens of community and county resources.
Determine eligibility and provide accurate scheduling.
Maintain database by entering and verifying information and input all data into our system to better serve clients.
Answer all inquiries by clarifying desired information.
Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
Perform other related duties as required.
Qualifications
High school diploma or GED equivalent.
One (1) year of clerical and computer experience.
Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Preferred Qualifications
Bilingual (English – Spanish).
Knowledge of Business English, spelling, and arithmetic.
Knowledge of clerical and office practices and procedures.
Skill in using data processing systems and other office equipment and machines.
Ability to follow written and verbal instructions.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Physical Demands
The work is sedentary, requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.
Work Environment
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.
Salary
The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.
Benefits
An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work‑Life Balance.
Paid Vacation And Sick Leave
15 Vacation Days Accrued Annually Starting Day One
After Three (3) Years of Service, 18 Vacation Days Accrued Annually
After Five (5) Years of Service, 20 Vacation Days Accrued Annually
13 Sick Leave Days Accrued Annually Starting Day One
Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
Paid Sabbaticals Every Five (5) Years
Two-Week Sabbatical After Five Years of Continuous Service
Three-Week Sabbatical After Ten Years of Continuous Service
Four-Week Sabbatical After Fifteen Years of Continuous Service
Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
Retirement Plans with Generous Employer Contributions – Guaranteed Lifetime Benefit!
Variety of Top Tier Affordable Medical Plans – Six Different Medical Plans to Choose From
Some Medical Plans with Zero Employee Premium Cost
Dental and Vision Plans
Comprehensive Wellness Program
Quarterly Wellness Challenges
Vision Exams and Optometry Events Onsite
Vaccination Clinics
Onsite Mammogram and Prostate Screening Events
Skin Cancer Screening Events Onsite
Biometrics and Health Screening Events Onsite
Financial Health and Retirement Planning Events Onsite & Online
Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
Tuition Reimbursement Program
Alternative Work Schedules
Telehealth
Qualified Employer – Public Service Loan Forgiveness Program – Department of Education
Employee Assistance Program with Ongoing Training & Development Options
Civil Service Leave
Van Pool Options
Short‑Term Disability – Employer Paid
Basic Life Insurance – Employer Paid
Flexible Spending Accounts for Dependent Care and Medical Expenses
Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance
NOTICE TO APPLICANTS
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications.
Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.
All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT).
Pinal County requires pre‑employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety‑sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent upon successful pre‑employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver’s License in accordance with Arizona State Law.
Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described.
#J-18808-Ljbffr