Operations Manager
Allied Universal, Dallas, TX, United States
Join Diversified Maintenance! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!
Job Description
Diversified Maintenance is hiring an Operations Manager. The Operations Manager is responsible for overseeing several hundred-service locations and multiple Area or Project Managers within assigned business verticals. Responsibilities include, but are not limited to managing operations, controlling expenses and payroll budgets, leading other managers and guiding on handling employee issues, maintaining vendor relationships and managing risk and safety. The Operations Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time to achieve maximum results.
Responsibilities
Ensure all financial and quality performance for assigned customers
Build relationships with customers in conjunction with the client relations team
Ensure all compliance measures are met
Hire, mentor, and evaluate all Area Manager and Project Manager direct reports
Implement new customer contracts
Review/request equipment needs
Coordinate with Human Resources to ensure all employee issues are addressed
Inspect worksite locations
Implement safety and training activities
Serve as backup to Area or Project Manager when necessary
Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
Qualifications (must Have)
High school diploma or equivalent
Minimum of two (2) years of management experience in a service-related industry
Minimum of three (3) years of operational experience in the janitorial industry
Business level oral and written communication skills; ability to speak, read, and write fluently in English
Ability to lead managers and develop leadership skills in others
Ability to multitask and adapt to changing environments
Excellent customer service skills; active listening skills
Ability to lead and encourage teamwork; ability to negotiate and resolve conflict
Preferred Qualifications (nice to Have)
Bilingual; ability to speak, read, and write in Spanish, French, or other languages
Prior cleaning or janitorial experience
Familiarity with custodial practices and commercial cleaning standardsKnowledge of floor care techniques including buffing and waxing
Experience in industrial cleaning or facilities maintenance
College Degree desirable
Benefits
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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Job Description
Diversified Maintenance is hiring an Operations Manager. The Operations Manager is responsible for overseeing several hundred-service locations and multiple Area or Project Managers within assigned business verticals. Responsibilities include, but are not limited to managing operations, controlling expenses and payroll budgets, leading other managers and guiding on handling employee issues, maintaining vendor relationships and managing risk and safety. The Operations Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce and time to achieve maximum results.
Responsibilities
Ensure all financial and quality performance for assigned customers
Build relationships with customers in conjunction with the client relations team
Ensure all compliance measures are met
Hire, mentor, and evaluate all Area Manager and Project Manager direct reports
Implement new customer contracts
Review/request equipment needs
Coordinate with Human Resources to ensure all employee issues are addressed
Inspect worksite locations
Implement safety and training activities
Serve as backup to Area or Project Manager when necessary
Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
Qualifications (must Have)
High school diploma or equivalent
Minimum of two (2) years of management experience in a service-related industry
Minimum of three (3) years of operational experience in the janitorial industry
Business level oral and written communication skills; ability to speak, read, and write fluently in English
Ability to lead managers and develop leadership skills in others
Ability to multitask and adapt to changing environments
Excellent customer service skills; active listening skills
Ability to lead and encourage teamwork; ability to negotiate and resolve conflict
Preferred Qualifications (nice to Have)
Bilingual; ability to speak, read, and write in Spanish, French, or other languages
Prior cleaning or janitorial experience
Familiarity with custodial practices and commercial cleaning standardsKnowledge of floor care techniques including buffing and waxing
Experience in industrial cleaning or facilities maintenance
College Degree desirable
Benefits
Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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