Cage Supervisor
Hollywood Casino Aurora, Aurora, IL, United States
Cage Supervisor
Supervises staff and manages the daily operations of a designated shift in the Cage department, ensuring compliance with casino policies and sustaining performance and profit objectives.
Essential Responsibilities
Assists in creating effective and efficient schedules
Assists in the department budget process, provides recommendations, ensures compliance, and reports budget concerns to management
Secures the integrity of all assets and oversees balancing of all Cage banks on assigned shift
Reviews and approves Cage documentation based on established authorization levels when a manager is absent
Responds to guest inquiries and applies service recovery within authorized limits
Conducts investigations into variances, violations of internal controls, and reporting requirement breaches
Prepares and reviews currency transaction reports
Verifies vault accountability at shift end
Verifies credit line availability
Reviews multiple transaction logs for accuracy
Verifies Main Bank and Window Cashier drawers
Authorizes checks
Prepares customer deposit and safekeeping log
Responsible for staff development and training programs
Manages awards and recognition program to maximize employee engagement
Evaluates team members and delivers constructive performance feedback
Determines staffing recommendations (interviewing, hiring) and scheduling to meet business needs
Determines work procedures and expedites workflow
Manages employee performance (disciplining, coaching, counseling)
Ensures regulatory compliance within authority and reports potential issues to management
Ensures all staff are trained in CTR and SARC procedures and completes required paperwork
Maintains strict confidentiality in all departmental and company matters
Qualification Requirements
Must be at least 21 years of age
Associate degree (A.A.) or equivalent, or two to four years of related customer service experience and/or training, or an equivalent combination of education and experience
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Flexible to work all shifts, including holidays, nights, and weekends as needed
Capable of writing reports, business correspondence, and procedure manuals
Strong basic math skills: additions, subtractions, multiplications, divisions, and interpretation of bar graphs
Ability to interact with guests, staff, and colleagues and resolve conflicts
Knowledge of office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems)
Ability to handle problems involving multiple variables in standardized situations
Must obtain First Aid/AED certification and successfully complete C.A.R.E or TiPS training
Must possess a valid driver’s license and have an acceptable driving history as determined by the company’s auto insurance carrier
Equal Opportunity Employer
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Supervises staff and manages the daily operations of a designated shift in the Cage department, ensuring compliance with casino policies and sustaining performance and profit objectives.
Essential Responsibilities
Assists in creating effective and efficient schedules
Assists in the department budget process, provides recommendations, ensures compliance, and reports budget concerns to management
Secures the integrity of all assets and oversees balancing of all Cage banks on assigned shift
Reviews and approves Cage documentation based on established authorization levels when a manager is absent
Responds to guest inquiries and applies service recovery within authorized limits
Conducts investigations into variances, violations of internal controls, and reporting requirement breaches
Prepares and reviews currency transaction reports
Verifies vault accountability at shift end
Verifies credit line availability
Reviews multiple transaction logs for accuracy
Verifies Main Bank and Window Cashier drawers
Authorizes checks
Prepares customer deposit and safekeeping log
Responsible for staff development and training programs
Manages awards and recognition program to maximize employee engagement
Evaluates team members and delivers constructive performance feedback
Determines staffing recommendations (interviewing, hiring) and scheduling to meet business needs
Determines work procedures and expedites workflow
Manages employee performance (disciplining, coaching, counseling)
Ensures regulatory compliance within authority and reports potential issues to management
Ensures all staff are trained in CTR and SARC procedures and completes required paperwork
Maintains strict confidentiality in all departmental and company matters
Qualification Requirements
Must be at least 21 years of age
Associate degree (A.A.) or equivalent, or two to four years of related customer service experience and/or training, or an equivalent combination of education and experience
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Flexible to work all shifts, including holidays, nights, and weekends as needed
Capable of writing reports, business correspondence, and procedure manuals
Strong basic math skills: additions, subtractions, multiplications, divisions, and interpretation of bar graphs
Ability to interact with guests, staff, and colleagues and resolve conflicts
Knowledge of office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems)
Ability to handle problems involving multiple variables in standardized situations
Must obtain First Aid/AED certification and successfully complete C.A.R.E or TiPS training
Must possess a valid driver’s license and have an acceptable driving history as determined by the company’s auto insurance carrier
Equal Opportunity Employer
#J-18808-Ljbffr