Help Desk Support Specialist
Akkodis, Twinsburg, OH, United States
Akkodis
is seeking a
Helpdesk Support Technician
for a client located in
Twinsburg, OH , with this position being fully
onsite .
Pay Range: $18/hr to $20/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Key Responsibilities and Duties
Technical Support: Staff the enterprise help desk, resolving moderately to highly complex technical issues for users.
Hardware/Software Support: Troubleshoot, configure, and maintain hardware platforms, peripheral devices (printers, scanners), and corporate applications.
System Administration: Support IT projects such as office moves, software deployments, and system upgrades.
Mobility Support: Manage Android and iOS devices, ensuring connectivity and security.
Issue Tracking: Document and track support requests/incidents to resolution, ensuring high user satisfaction.
Requirements and Qualifications
Experience in IT support, troubleshooting, or a related help desk role.
Knowledge of Windows operating systems and computer hardware.
Familiarity with mobile device management (iOS and Android).
Ability to work in a manufacturing or professional environment.
Strong communication and problem-solving skills.
Equal Opportunity Employer / Veterans / Disabled
California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
Benefit Offerings
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
#J-18808-Ljbffr
is seeking a
Helpdesk Support Technician
for a client located in
Twinsburg, OH , with this position being fully
onsite .
Pay Range: $18/hr to $20/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Key Responsibilities and Duties
Technical Support: Staff the enterprise help desk, resolving moderately to highly complex technical issues for users.
Hardware/Software Support: Troubleshoot, configure, and maintain hardware platforms, peripheral devices (printers, scanners), and corporate applications.
System Administration: Support IT projects such as office moves, software deployments, and system upgrades.
Mobility Support: Manage Android and iOS devices, ensuring connectivity and security.
Issue Tracking: Document and track support requests/incidents to resolution, ensuring high user satisfaction.
Requirements and Qualifications
Experience in IT support, troubleshooting, or a related help desk role.
Knowledge of Windows operating systems and computer hardware.
Familiarity with mobile device management (iOS and Android).
Ability to work in a manufacturing or professional environment.
Strong communication and problem-solving skills.
Equal Opportunity Employer / Veterans / Disabled
California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
Benefit Offerings
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
#J-18808-Ljbffr