Production Support Analyst
mthree, Charlotte, NC, United States
Want to work in technology in the financial industry?
We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good follow‑up that has a curious nature that drives them to solve problems. Ability to work in a fast paced and high demand environment. Financial background is desired.
Responsibilities
Platform & Reliability Engineering
Embed SRE and production engineering principles into Payments Modernization from design through early life support
Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability
Drive replay, retry, and exception‑handling validation for event‑driven payment flows
Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)
Service Transition & Operational Readiness
Own Permit‑to‑Operate readiness across environments (NFR Testing)
Define cutover, shadow support, and early life support models
Ensure runbooks, support procedures, on‑call readiness, and escalation paths are production‑grade before go‑live
Partner with Change Assurance to apply risk‑based release controls, canary/blue‑green strategies, and rollback automation
Observability & Stability
Implement end‑to‑end observability across Kafka, MongoDB, API layers, and downstream payment components
Define and monitor SLOs, error budgets, and golden signals
Reduce alert noise through signal design, correlation, and automation
Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization
Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius
Lead blameless root cause analysis, ensuring corrective actions are owned and recurrence is prevented
Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction
Required Experience
Range from juniors with 3-5 years experience to mid range, 10+ years.
Service management experience, payments knowledge and tech wise knowledge on framework such as springboot, mongodb, kakfa, Kubernetes/ CI/CD pipelines
Hands on experience with UNIX, SQL to assist with troubleshooting
Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
Excellent analytical and communication skills
Ability to prioritize and willingness to take ownership
Problem solving mindset and solution enabler
Applicants must be currently authorized to work in the United States on a full‑time basis. The Company will not sponsor applicants for work visas.
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We are looking for a Production Support Analyst to join our client's team in Charlotte, NC. We are looking for someone with excellent written and verbal communication skills, energetic, good follow‑up that has a curious nature that drives them to solve problems. Ability to work in a fast paced and high demand environment. Financial background is desired.
Responsibilities
Platform & Reliability Engineering
Embed SRE and production engineering principles into Payments Modernization from design through early life support
Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability
Drive replay, retry, and exception‑handling validation for event‑driven payment flows
Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)
Service Transition & Operational Readiness
Own Permit‑to‑Operate readiness across environments (NFR Testing)
Define cutover, shadow support, and early life support models
Ensure runbooks, support procedures, on‑call readiness, and escalation paths are production‑grade before go‑live
Partner with Change Assurance to apply risk‑based release controls, canary/blue‑green strategies, and rollback automation
Observability & Stability
Implement end‑to‑end observability across Kafka, MongoDB, API layers, and downstream payment components
Define and monitor SLOs, error budgets, and golden signals
Reduce alert noise through signal design, correlation, and automation
Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization
Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius
Lead blameless root cause analysis, ensuring corrective actions are owned and recurrence is prevented
Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction
Required Experience
Range from juniors with 3-5 years experience to mid range, 10+ years.
Service management experience, payments knowledge and tech wise knowledge on framework such as springboot, mongodb, kakfa, Kubernetes/ CI/CD pipelines
Hands on experience with UNIX, SQL to assist with troubleshooting
Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
Excellent analytical and communication skills
Ability to prioritize and willingness to take ownership
Problem solving mindset and solution enabler
Applicants must be currently authorized to work in the United States on a full‑time basis. The Company will not sponsor applicants for work visas.
#J-18808-Ljbffr