Program Manager
Case Western Reserve University, Cleveland, OH, United States
Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $22.13 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Overview
POSITION OBJECTIVE: Working with considerable independence and under general direction, the Program Manager coordinates all general activities of community outreach and engagement in the Case Comprehensive Cancer Center and provides support to the community outreach and engagement leadership. This includes community outreach events and programming, the Community Advisory Board, and other community outreach and engagement activities. The community outreach and engagement Program Manager must exercise judgment and discretion in handling assigned responsibilities, including the ability to resolve problems, exceptions, and variations in the work of community outreach and engagement services. Assignments may be long-term and require the individual to rely on own resources in task accomplishment.
Essential Functions
Design and manage community outreach and engagement activities in collaboration with the Community Outreach and Engagement team. Secure venues for events and coordinate speakers' schedules. Coordinate with Case Comprehensive Cancer Center marketing for event promotional materials and engage with community partners to promote events. Research and secure collateral materials needed for community education. (25%)
Manage the Case Comprehensive Cancer Center Community Advisory Board meetings. Create the meeting agendas in partnership with community outreach and engagement leadership. Manage the logistics for Community Advisory Board meetings and all Community Advisory Board related events including communication with Community Advisory Board members. Coordinate and design the annual Community Advisory Board retreat in partnership with community outreach and engagement leadership and coordinate all logistics of the annual Community Advisory Board retreat. (15%)
Provide administrative and logistic support for community outreach and engagement leadership. Serve as the administrative expert for internal and external constituencies on all matters pertaining to community outreach and engagement. Consult and represent community outreach and engagement leadership, as designated, in communicating with internal and external constituents including preparation of correspondence. (30%)
Administer all aspects of community outreach and engagement including planning meetings, virtual and in person: collect, organize, prepare, and distribute all agenda material. Determine venues and contractors for various events and meetings. Oversee the negotiation terms, execution, and administration of multiple contracts with facilities vendors for services, in accordance with budget constraints and University policies and procedures. Follow up on actions from the meetings, independently prepare all necessary correspondence, and then submit to community outreach and engagement and/or appropriate additional staff. Maintain calendars by scheduling appointments, meetings, webinars, and events. (20%)
Nonessential Functions
Coordinate with the cancer center program manager on ordering supplies for community outreach and engagement events and activities. Maintain accurate documentation for budget reconciliation. (5%)
Attend Case Comprehensive Cancer Center staff meetings and PRCHN staff meetings, (2%)
Perform other duties as assigned. (3%)
Contacts
Department: Daily contact with community outreach and engagement staff, Regular contact with Case Comprehensive Cancer Center staff for operational communication and coordinating day to day activities.
University: Regular contact with other university administrative areas and centers at all levels for overall operational functioning of the center including but not limited to; School of Medicine-based offices such as Human Resources, Faculty Affairs, and Central Payroll or University Technology.
External: Frequent contact with constituents including community partners, elected officials, agency, business, and community leaders, and vendors to provide/coordinate/exchange information.
Students: Continuous interaction with students to exchange information.
Supervisory Responsibility
This position has no direct supervision of staff employees. May direct the work of community outreach and engagement students.
Qualifications
Education and Experience:
High school education and at least 6 years of related experience OR Bachelor's degree and 2 years of related experience. Experience, education or training in public health, education, government relations, and/or academic medical settings is highly desirable.
Required Skills
Excellent communication skills. Giving full attention to what other people are saying and taking the time to understand key points being made, asking questions as appropriate. Communicating effectively in writing as appropriate for the targeted audience. Professional phone/speaking skills. Talking to others to convey information effectively.
Must have detailed knowledge of department's goals, visions, and priorities.
Ability to actively learn and understand the implications of new information for both current and future problem solving and decision-making.
Well-developed writing and communication skills.
Self-motivated with superior time usage skills; comfortable with concurrent deadlines and fast turnaround times.
Spelling, vocabulary, grammar and reading comprehension of work-related documents.
Aptitude for math with a high comfort level working with numbers, formulas, and spreadsheets.
Ability to anticipate needs, errors, and omissions before they occur.
Attention to quality and detail are essential; flexibility, tact, and responsiveness are required.
Ability to handle confidential, sensitive information is essential.
Skilled computer experience including Microsoft Office, Google documents, retrieval of web-based information, website content, telepresence/video conferencing/webinars, and Adobe Acrobat Pro software, Outlook/Google calendars.
Experience with office resources and equipment including phones and telecommunications systems, fax machines, copy machines, and conference room equipment.
Ability to create a broad range of professional documents and templates for internal and external communications and reports.
Understanding of and ability to coordinate marketing and communications duties as assigned.
In a fast-paced environment, the ability to perform multiple tasks at once while focusing on priorities and meeting deadlines.
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to meet consistent attendance and be a team player
Ability to interact with colleagues, supervisors, and customers face to face.
Willingness to learn and utilize Artificial Intelligence (AI).
Working Conditions
The work setting is a general office environment, but more physical duties such as transporting office supplies and equipment may be assigned. This position may require occasional and often unexpected longer than 8-hour days during the week and/or on weekends. The employee will perform repetitive motion using a computer mouse and keyboard to type. This position is not eligible for hybrid work.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Overview
POSITION OBJECTIVE: Working with considerable independence and under general direction, the Program Manager coordinates all general activities of community outreach and engagement in the Case Comprehensive Cancer Center and provides support to the community outreach and engagement leadership. This includes community outreach events and programming, the Community Advisory Board, and other community outreach and engagement activities. The community outreach and engagement Program Manager must exercise judgment and discretion in handling assigned responsibilities, including the ability to resolve problems, exceptions, and variations in the work of community outreach and engagement services. Assignments may be long-term and require the individual to rely on own resources in task accomplishment.
Essential Functions
Design and manage community outreach and engagement activities in collaboration with the Community Outreach and Engagement team. Secure venues for events and coordinate speakers' schedules. Coordinate with Case Comprehensive Cancer Center marketing for event promotional materials and engage with community partners to promote events. Research and secure collateral materials needed for community education. (25%)
Manage the Case Comprehensive Cancer Center Community Advisory Board meetings. Create the meeting agendas in partnership with community outreach and engagement leadership. Manage the logistics for Community Advisory Board meetings and all Community Advisory Board related events including communication with Community Advisory Board members. Coordinate and design the annual Community Advisory Board retreat in partnership with community outreach and engagement leadership and coordinate all logistics of the annual Community Advisory Board retreat. (15%)
Provide administrative and logistic support for community outreach and engagement leadership. Serve as the administrative expert for internal and external constituencies on all matters pertaining to community outreach and engagement. Consult and represent community outreach and engagement leadership, as designated, in communicating with internal and external constituents including preparation of correspondence. (30%)
Administer all aspects of community outreach and engagement including planning meetings, virtual and in person: collect, organize, prepare, and distribute all agenda material. Determine venues and contractors for various events and meetings. Oversee the negotiation terms, execution, and administration of multiple contracts with facilities vendors for services, in accordance with budget constraints and University policies and procedures. Follow up on actions from the meetings, independently prepare all necessary correspondence, and then submit to community outreach and engagement and/or appropriate additional staff. Maintain calendars by scheduling appointments, meetings, webinars, and events. (20%)
Nonessential Functions
Coordinate with the cancer center program manager on ordering supplies for community outreach and engagement events and activities. Maintain accurate documentation for budget reconciliation. (5%)
Attend Case Comprehensive Cancer Center staff meetings and PRCHN staff meetings, (2%)
Perform other duties as assigned. (3%)
Contacts
Department: Daily contact with community outreach and engagement staff, Regular contact with Case Comprehensive Cancer Center staff for operational communication and coordinating day to day activities.
University: Regular contact with other university administrative areas and centers at all levels for overall operational functioning of the center including but not limited to; School of Medicine-based offices such as Human Resources, Faculty Affairs, and Central Payroll or University Technology.
External: Frequent contact with constituents including community partners, elected officials, agency, business, and community leaders, and vendors to provide/coordinate/exchange information.
Students: Continuous interaction with students to exchange information.
Supervisory Responsibility
This position has no direct supervision of staff employees. May direct the work of community outreach and engagement students.
Qualifications
Education and Experience:
High school education and at least 6 years of related experience OR Bachelor's degree and 2 years of related experience. Experience, education or training in public health, education, government relations, and/or academic medical settings is highly desirable.
Required Skills
Excellent communication skills. Giving full attention to what other people are saying and taking the time to understand key points being made, asking questions as appropriate. Communicating effectively in writing as appropriate for the targeted audience. Professional phone/speaking skills. Talking to others to convey information effectively.
Must have detailed knowledge of department's goals, visions, and priorities.
Ability to actively learn and understand the implications of new information for both current and future problem solving and decision-making.
Well-developed writing and communication skills.
Self-motivated with superior time usage skills; comfortable with concurrent deadlines and fast turnaround times.
Spelling, vocabulary, grammar and reading comprehension of work-related documents.
Aptitude for math with a high comfort level working with numbers, formulas, and spreadsheets.
Ability to anticipate needs, errors, and omissions before they occur.
Attention to quality and detail are essential; flexibility, tact, and responsiveness are required.
Ability to handle confidential, sensitive information is essential.
Skilled computer experience including Microsoft Office, Google documents, retrieval of web-based information, website content, telepresence/video conferencing/webinars, and Adobe Acrobat Pro software, Outlook/Google calendars.
Experience with office resources and equipment including phones and telecommunications systems, fax machines, copy machines, and conference room equipment.
Ability to create a broad range of professional documents and templates for internal and external communications and reports.
Understanding of and ability to coordinate marketing and communications duties as assigned.
In a fast-paced environment, the ability to perform multiple tasks at once while focusing on priorities and meeting deadlines.
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to meet consistent attendance and be a team player
Ability to interact with colleagues, supervisors, and customers face to face.
Willingness to learn and utilize Artificial Intelligence (AI).
Working Conditions
The work setting is a general office environment, but more physical duties such as transporting office supplies and equipment may be assigned. This position may require occasional and often unexpected longer than 8-hour days during the week and/or on weekends. The employee will perform repetitive motion using a computer mouse and keyboard to type. This position is not eligible for hybrid work.
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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