Patient Coordinator - HHT Center
University of Utah Health, Salt Lake City, UT, United States
Overview
University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Patient Coordinator plays a vital role in full life‑cycle coordination of care, serving as a bridge between patients and the healthcare system. The position manages patient needs, coordinates services across multiple care teams and facilities, answers patient inquiries, and collaborates with interdisciplinary members to optimize care and discharge planning.
EO/AA
Responsibilities
Schedule patient appointments, tests, and procedures while coordinating patient care plans across interdisciplinary teams.
Receive, respond to, and direct patient communications including phone calls and emails.
Assess escalated patient questions and facilitate the coordination of care plans.
Identify patient needs, answer questions, and provide education on the process to enable informed decisions.
Triage referrals from physicians (internal and external) and self‑referred patients.
Gather needed medical information such as records, slides, films, and ancillary tests to support patient needs.
Ensure insurance coverage, resolve coverage issues, and, if necessary, refer complicated financial matters to appropriate counselors.
Act as a liaison with care groups such as social work, financial counseling, and nutrition to streamline patient intake.
Provide detailed patient instructions and education in collaboration with providers and clinical staff.
Work with discharge planners to align patient needs with resources and equipment for quality outcomes.
Assist in coordinating seminars and community outreach activities.
Monitor program performance and coordinate any programmatic development within the team.
Coordinate treatment planning conferences, logistics, presentations, and associated CME requirements.
Skills & Knowledge
Excellent communication, interpersonal, organizational, and follow‑through skills.
Strong attention to detail, ability to work efficiently and independently, and a passion for customer service.
Familiarity with learning new software applications, procedures, and processes.
Ability to assimilate data from various sources.
Active listening and empathetic communication to build relationships with patients, guests, and coworkers.
Excellent prioritization and multitasking in a fast‑paced environment.
Knowledge of HIPAA regulations to safeguard patient information.
Qualifications
Associate’s degree in Health Care, Business, Communications, or a related field, or equivalent.
Two years of applicable experience.
Preferred Qualifications
Competency in electronic patient charting and scheduling.
Experience in a high‑volume clinical setting or multidisciplinary clinics, or with high‑acuity, complex patients.
Working Conditions & Physical Demands
Sedentary position that may involve lifting up to 10 pounds and moving objects; primarily seated with no exposure to adverse environmental conditions.
Physical Requirements
Climbing, color determination, far vision, lifting, listening, manual dexterity, near vision, reaching, sitting, speaking, standing, stooping, crouching, walking.
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University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Patient Coordinator plays a vital role in full life‑cycle coordination of care, serving as a bridge between patients and the healthcare system. The position manages patient needs, coordinates services across multiple care teams and facilities, answers patient inquiries, and collaborates with interdisciplinary members to optimize care and discharge planning.
EO/AA
Responsibilities
Schedule patient appointments, tests, and procedures while coordinating patient care plans across interdisciplinary teams.
Receive, respond to, and direct patient communications including phone calls and emails.
Assess escalated patient questions and facilitate the coordination of care plans.
Identify patient needs, answer questions, and provide education on the process to enable informed decisions.
Triage referrals from physicians (internal and external) and self‑referred patients.
Gather needed medical information such as records, slides, films, and ancillary tests to support patient needs.
Ensure insurance coverage, resolve coverage issues, and, if necessary, refer complicated financial matters to appropriate counselors.
Act as a liaison with care groups such as social work, financial counseling, and nutrition to streamline patient intake.
Provide detailed patient instructions and education in collaboration with providers and clinical staff.
Work with discharge planners to align patient needs with resources and equipment for quality outcomes.
Assist in coordinating seminars and community outreach activities.
Monitor program performance and coordinate any programmatic development within the team.
Coordinate treatment planning conferences, logistics, presentations, and associated CME requirements.
Skills & Knowledge
Excellent communication, interpersonal, organizational, and follow‑through skills.
Strong attention to detail, ability to work efficiently and independently, and a passion for customer service.
Familiarity with learning new software applications, procedures, and processes.
Ability to assimilate data from various sources.
Active listening and empathetic communication to build relationships with patients, guests, and coworkers.
Excellent prioritization and multitasking in a fast‑paced environment.
Knowledge of HIPAA regulations to safeguard patient information.
Qualifications
Associate’s degree in Health Care, Business, Communications, or a related field, or equivalent.
Two years of applicable experience.
Preferred Qualifications
Competency in electronic patient charting and scheduling.
Experience in a high‑volume clinical setting or multidisciplinary clinics, or with high‑acuity, complex patients.
Working Conditions & Physical Demands
Sedentary position that may involve lifting up to 10 pounds and moving objects; primarily seated with no exposure to adverse environmental conditions.
Physical Requirements
Climbing, color determination, far vision, lifting, listening, manual dexterity, near vision, reaching, sitting, speaking, standing, stooping, crouching, walking.
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