Patient Registration Rep
CommonSpirit Health, Long Beach, CA, United States
Job Summary and Responsibilities
The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process, and anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Primary Duties Include
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Job Requirements
Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. 2 years preferred.
High School diploma, GED or equivalent.
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Experience in requesting and processing financial payments.
Intermediate to advanced computer skills.
Knowledge of charity care programs as well as the various government and non-government programs preferred.
Pay Range
$25.05 - $31.47 /hour
#J-18808-Ljbffr
The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process, and anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Primary Duties Include
Appropriate patient identification
Collecting accurate and thorough patient demographic data
Obtaining insurance information and verifying eligibility and benefits
Determining and collecting patient financial liability
Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Job Requirements
Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. 2 years preferred.
High School diploma, GED or equivalent.
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Experience in requesting and processing financial payments.
Intermediate to advanced computer skills.
Knowledge of charity care programs as well as the various government and non-government programs preferred.
Pay Range
$25.05 - $31.47 /hour
#J-18808-Ljbffr