Veterinary Client Service Representative
Thrive Pet Healthcare, Avondale, AZ, United States
Description
Veterinary Client Service Representative (CSR)
Eye Care for Animals Avondale
Avondale, AZ
Compensation: $17–$22/hour, negotiable based on credentials and experience. Final rate will consider skills, qualifications, experience, and location.
Schedule: Monday–Friday only (clinic is not open weekends). Availability for weekday shifts is required.
Overview
Be the Welcoming Connection in a Specialty Ophthalmology Practice. Eye Care for Animals Avondale, a proud Thrive Pet Healthcare partner, seeks a friendly, organized, and compassionate Veterinary Client Service Representative to join our specialty ophthalmology team. You’ll be the first point of contact for clients—creating a warm, professional experience while supporting hospital flow and excellent patient care. We value teamwork, communication, and work‑life balance, and we invest in our people through training, support, and opportunities for growth.
About The Practice: At Eye Care for Animals Avondale, we provide advanced veterinary ophthalmology services to pets and referring veterinarians throughout the Avondale community. Our board‑certified and associate doctors are dedicated to delivering the highest level of specialty care, education, and client support. We foster an emotionally intelligent workplace with a strong emphasis on collaboration, respect, and professional development.
What You’ll Do
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and communicating expected wait times
Answering phone calls, emails, and non‑medical client inquiries
Scheduling specialty appointments, diagnostics, and follow‑up visits
Coordinating with referring hospitals when needed
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient records in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing invoices and ensuring accurate payment processing and cash drawer reconciliation
Supporting teammates and contributing to a positive, collaborative work environment
What We’re Looking For
Experience & Skills
Customer service experience required
2+ years of veterinary experience strongly preferred
Knowledge of veterinary triage preferred
Excellent communication and interpersonal skills
Ability to multitask in a fast‑paced specialty setting
Comfort with basic accounting, payments, and cash handling
Team‑oriented, dependable, and professional
You’ll Thrive Here If You Are
Friendly, upbeat, and people‑focused
Calm and professional during stressful or emotional situations
Compassionate toward pets and their families
Organized and detail‑oriented
Motivated to grow within veterinary medicine
You’ll Grow with Us
Skills: Here, you can grow your career through access to comprehensive learning and skillset programs. Build your skills and earn credentials through:
Our vast library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic rooted in its community and bolstered by Thrive Pet Healthcare.
Benefits
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, and short‑ and long‑term disability plans, we offer eligible team members:
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Its network includes 360+ primary, emergency, and specialty hospitals across the U.S. Thrive invests in its people through mentorship, leadership programs, continuing education, and well‑being initiatives so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
#J-18808-Ljbffr
Veterinary Client Service Representative (CSR)
Eye Care for Animals Avondale
Avondale, AZ
Compensation: $17–$22/hour, negotiable based on credentials and experience. Final rate will consider skills, qualifications, experience, and location.
Schedule: Monday–Friday only (clinic is not open weekends). Availability for weekday shifts is required.
Overview
Be the Welcoming Connection in a Specialty Ophthalmology Practice. Eye Care for Animals Avondale, a proud Thrive Pet Healthcare partner, seeks a friendly, organized, and compassionate Veterinary Client Service Representative to join our specialty ophthalmology team. You’ll be the first point of contact for clients—creating a warm, professional experience while supporting hospital flow and excellent patient care. We value teamwork, communication, and work‑life balance, and we invest in our people through training, support, and opportunities for growth.
About The Practice: At Eye Care for Animals Avondale, we provide advanced veterinary ophthalmology services to pets and referring veterinarians throughout the Avondale community. Our board‑certified and associate doctors are dedicated to delivering the highest level of specialty care, education, and client support. We foster an emotionally intelligent workplace with a strong emphasis on collaboration, respect, and professional development.
What You’ll Do
Greeting clients and pets with warmth and professionalism
Assisting new clients with registration and communicating expected wait times
Answering phone calls, emails, and non‑medical client inquiries
Scheduling specialty appointments, diagnostics, and follow‑up visits
Coordinating with referring hospitals when needed
Creating appointment reminders and rescheduling missed visits
Maintaining accurate client and patient records in hospital systems
Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
Reviewing invoices and ensuring accurate payment processing and cash drawer reconciliation
Supporting teammates and contributing to a positive, collaborative work environment
What We’re Looking For
Experience & Skills
Customer service experience required
2+ years of veterinary experience strongly preferred
Knowledge of veterinary triage preferred
Excellent communication and interpersonal skills
Ability to multitask in a fast‑paced specialty setting
Comfort with basic accounting, payments, and cash handling
Team‑oriented, dependable, and professional
You’ll Thrive Here If You Are
Friendly, upbeat, and people‑focused
Calm and professional during stressful or emotional situations
Compassionate toward pets and their families
Organized and detail‑oriented
Motivated to grow within veterinary medicine
You’ll Grow with Us
Skills: Here, you can grow your career through access to comprehensive learning and skillset programs. Build your skills and earn credentials through:
Our vast library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program designed to teach you the fundamentals of running a pet hospital
And, with many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic rooted in its community and bolstered by Thrive Pet Healthcare.
Benefits
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, and short‑ and long‑term disability plans, we offer eligible team members:
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Its network includes 360+ primary, emergency, and specialty hospitals across the U.S. Thrive invests in its people through mentorship, leadership programs, continuing education, and well‑being initiatives so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
#J-18808-Ljbffr