Patient Care Coordinator
UnitedHealth Group, Worcester, MA, United States
REMOTE IN WORCESTER, MA
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Cardiology has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Service Specialist to join our team
The Associate Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule
This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime.
This role will provide on the job training and the hours for training will be normal business hours, Monday - Friday. This position is Remote in Worcester, MA. If you are located within a commutable distance to a Reliant office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely as you take on some tough challenges.
Primary Responsibilities
Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
Verifies and updates demographic, insurance and other patient information
Confirms, collects, and posts patient co-payment and other outstanding balances
Addresses patient‑care related telephone calls via an incoming work queue aligning with department metric
Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
Provides patient education regarding managed care plans and referral process
Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no‑show, emergency appointments and add-ons
Performs other duties as assigned
Benefits
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Career Development
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma/GED
1+ years of customer service experience in a clinical setting
1+ years of Electronic Medical Record (EMR) experience
Ability to work full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime
Must live within a commutable distance to a Reliant location nearest to you in the Worcester, MA area or surrounding areas
Must be 18 years of age OR older
Preferred Qualifications
Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc
Previous call center experience
EPIC experience
Telecommuting Requirements
Reside within commutable distance to the nearest Reliant location to you
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speedinternet service
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Telecommuter Policy Note
* All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Compensation
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Mission Statement
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug‑Free Workplace
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Cardiology has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Service Specialist to join our team
The Associate Patient Service Specialist is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule
This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work on any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime.
This role will provide on the job training and the hours for training will be normal business hours, Monday - Friday. This position is Remote in Worcester, MA. If you are located within a commutable distance to a Reliant office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely as you take on some tough challenges.
Primary Responsibilities
Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system
Verifies and updates demographic, insurance and other patient information
Confirms, collects, and posts patient co-payment and other outstanding balances
Addresses patient‑care related telephone calls via an incoming work queue aligning with department metric
Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
Provides patient education regarding managed care plans and referral process
Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no‑show, emergency appointments and add-ons
Performs other duties as assigned
Benefits
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Career Development
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma/GED
1+ years of customer service experience in a clinical setting
1+ years of Electronic Medical Record (EMR) experience
Ability to work full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime
Must live within a commutable distance to a Reliant location nearest to you in the Worcester, MA area or surrounding areas
Must be 18 years of age OR older
Preferred Qualifications
Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc
Previous call center experience
EPIC experience
Telecommuting Requirements
Reside within commutable distance to the nearest Reliant location to you
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speedinternet service
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Telecommuter Policy Note
* All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Compensation
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Mission Statement
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug‑Free Workplace
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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