Case Manager - William Booth Center
The Salvation Army Southern California, Seattle, WA, United States
Location:
William Booth Center (811 Maynard Ave S, Seattle, WA 98134)
Schedule:
Monday-Friday, 8:00am-4:30pm
Pay:
$31.64/hour
Status:
Regular Full-Time/Non-Exempt
Applicant Requirement:
Must be available for in-person interviews in Seattle, WA.
Responsibilities
Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources.
Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal‑directed, task‑centered, and time‑limited manner.
Provide information regarding services and provide transportation as needed to people seeking services.
Continuously monitor and evaluate each client’s progression through their case management plan and develop corrected action revisions to the plan as needed.
Assist clients with applications for Social Security or any state assistance.
Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
Participate in training as assigned and coordinate in‑house training for staff.
Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
Serve as a mentor to fellow staff members, including the Case Manager’s Assistants (CMA).
Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Program Manager.
Participate in staff and case management meetings by providing case summaries and client status information.
Adhere to strict boundaries and professional ethics in the care of others.
Monitor adherence to program rights, responsibilities, and policies.
Co‑facilitate monthly house meetings with the Program Manager and other case managers.
Cover shifts if necessary with the Program Manager.
Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
Assist the Program Manager in the tracking and assigning of clients to case managers.
Assist the Program Manager with the development of case management standards, guidelines, and paperwork to assure high‑quality care management to program participants.
Assist with developing an after‑care Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self‑sufficiency. Successfully exit clients from the program using progressive engagement strategies.
Maintain weekly contact with caseload for the first thirty days of program participation.
Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in WellSky, HMIS, or other database systems. Ensure that case records, social services systems (WellSky and HMIS) and other required forms and reports are maintained in the prescribed format.
Complete the following training: The Salvation Army driving training, The Salvation Army’s Protecting the Mission training, HIPAA Compliance training, Clarity (HMIS) and WellSky database training.
Education & Experience
Bachelor’s degree in social work or human services. Three plus years of experience in case management, housing navigation, or similar experience will also be considered.
Experience in three or more of the following fields: human services, veterans’ services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co‑morbidities.
Experience working with persons experiencing homelessness in shelter or residential programs.
Benefits
A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance:
Low bi‑weekly premiums for employee‑only coverage. Kaiser HMO for those residing in a Kaiser service area; Anthem EPO/PPO available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options:
An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.
Retirement Plans:
Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years of eligible service time. Plus, an employee‑funded voluntary 403(b) option.
Parental Leave:
40 hours of paid leave for qualifying events.
Sick Leave:
12 days annually, accruing from day one, eligible for use after three months’ service time.
Paid Vacation:
Two weeks annually (non‑exempt), accruing from day one.
Four weeks annually (exempt), accruing from day one.
Accrued vacation is eligible for use after six months’ service time.
Paid Holidays:
13 designated holidays plus one floating holiday per year.
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William Booth Center (811 Maynard Ave S, Seattle, WA 98134)
Schedule:
Monday-Friday, 8:00am-4:30pm
Pay:
$31.64/hour
Status:
Regular Full-Time/Non-Exempt
Applicant Requirement:
Must be available for in-person interviews in Seattle, WA.
Responsibilities
Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources.
Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal‑directed, task‑centered, and time‑limited manner.
Provide information regarding services and provide transportation as needed to people seeking services.
Continuously monitor and evaluate each client’s progression through their case management plan and develop corrected action revisions to the plan as needed.
Assist clients with applications for Social Security or any state assistance.
Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
Participate in training as assigned and coordinate in‑house training for staff.
Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
Serve as a mentor to fellow staff members, including the Case Manager’s Assistants (CMA).
Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Program Manager.
Participate in staff and case management meetings by providing case summaries and client status information.
Adhere to strict boundaries and professional ethics in the care of others.
Monitor adherence to program rights, responsibilities, and policies.
Co‑facilitate monthly house meetings with the Program Manager and other case managers.
Cover shifts if necessary with the Program Manager.
Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
Assist the Program Manager in the tracking and assigning of clients to case managers.
Assist the Program Manager with the development of case management standards, guidelines, and paperwork to assure high‑quality care management to program participants.
Assist with developing an after‑care Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self‑sufficiency. Successfully exit clients from the program using progressive engagement strategies.
Maintain weekly contact with caseload for the first thirty days of program participation.
Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in WellSky, HMIS, or other database systems. Ensure that case records, social services systems (WellSky and HMIS) and other required forms and reports are maintained in the prescribed format.
Complete the following training: The Salvation Army driving training, The Salvation Army’s Protecting the Mission training, HIPAA Compliance training, Clarity (HMIS) and WellSky database training.
Education & Experience
Bachelor’s degree in social work or human services. Three plus years of experience in case management, housing navigation, or similar experience will also be considered.
Experience in three or more of the following fields: human services, veterans’ services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co‑morbidities.
Experience working with persons experiencing homelessness in shelter or residential programs.
Benefits
A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
Health Insurance:
Low bi‑weekly premiums for employee‑only coverage. Kaiser HMO for those residing in a Kaiser service area; Anthem EPO/PPO available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
Life and Voluntary Options:
An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.
Retirement Plans:
Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years of eligible service time. Plus, an employee‑funded voluntary 403(b) option.
Parental Leave:
40 hours of paid leave for qualifying events.
Sick Leave:
12 days annually, accruing from day one, eligible for use after three months’ service time.
Paid Vacation:
Two weeks annually (non‑exempt), accruing from day one.
Four weeks annually (exempt), accruing from day one.
Accrued vacation is eligible for use after six months’ service time.
Paid Holidays:
13 designated holidays plus one floating holiday per year.
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