Patient Advocate I (Scheduler)
Orthopedic Centers of Colorado, Englewood, CO, United States
Responsibilities
Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
Supports health insurance management functions by collecting patient insurance information during chart building.
Completes all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patients of referral requirements.
Answers general information questions regarding appointments and services.
Maintains consistent and productive communication with necessary departments.
Abides by all patient privacy and HIPAA expectations.
Other administrative support and tracking duties as assigned.
Performs data entry functions, including patient demographic information and patient updates in a medical records system and established EMR system.
Actively works on patient work queues to ensure efficient and effective patient flow.
Qualifications
Knowledge of medical office procedures and terminology.
Proficient with phone system capabilities and Microsoft Office 365 products.
Previous experience working with an EMR system.
Knowledge of HIPAA regulations.
Patient-centered outlook and willingness to problem solve.
Highly detail oriented with excellent follow-through to see tasks to resolution.
Strong and clear written and verbal communication skills.
Possesses a high degree of self‑motivation and produces high quality work with minimal supervision.
Benefits
Medical, Dental and Vision Insurance.
Generous PTO package and paid holidays.
Company-paid life insurance and long-term disability insurance.
Ability to purchase accident insurance, short and long-term disability insurance.
Opportunities for internal training and development.
Retirement Plan eligibility after one month of service with eligibility in company profit sharing.
Most positions offer Monday – Friday work schedules.
Working Conditions
Typical business office environment.
Possibility of local travel.
Constant viewing of computer monitor, mousing and typing.
Frequent standing, walking and sitting.
Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.; must be able to work early, late and long hours, as needed, to meet the essential functions of the job.
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Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
Supports health insurance management functions by collecting patient insurance information during chart building.
Completes all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patients of referral requirements.
Answers general information questions regarding appointments and services.
Maintains consistent and productive communication with necessary departments.
Abides by all patient privacy and HIPAA expectations.
Other administrative support and tracking duties as assigned.
Performs data entry functions, including patient demographic information and patient updates in a medical records system and established EMR system.
Actively works on patient work queues to ensure efficient and effective patient flow.
Qualifications
Knowledge of medical office procedures and terminology.
Proficient with phone system capabilities and Microsoft Office 365 products.
Previous experience working with an EMR system.
Knowledge of HIPAA regulations.
Patient-centered outlook and willingness to problem solve.
Highly detail oriented with excellent follow-through to see tasks to resolution.
Strong and clear written and verbal communication skills.
Possesses a high degree of self‑motivation and produces high quality work with minimal supervision.
Benefits
Medical, Dental and Vision Insurance.
Generous PTO package and paid holidays.
Company-paid life insurance and long-term disability insurance.
Ability to purchase accident insurance, short and long-term disability insurance.
Opportunities for internal training and development.
Retirement Plan eligibility after one month of service with eligibility in company profit sharing.
Most positions offer Monday – Friday work schedules.
Working Conditions
Typical business office environment.
Possibility of local travel.
Constant viewing of computer monitor, mousing and typing.
Frequent standing, walking and sitting.
Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.; must be able to work early, late and long hours, as needed, to meet the essential functions of the job.
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