Patient Access Rep - Ochsner Lafayette General Ortho: ED - Full Time (Floater ho
Ochsner Health, Lafayette, LA, United States
We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record which assists in accurate reimbursement while maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect copays, deductibles, and self‑pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips and follow the closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Education and Experience
Required – High school diploma or equivalent.
Preferred – Associate’s degree.
Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment including front‑line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications
Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or certification as a Medical Assistant or other medical specialty‑based certification.
Knowledge, Skills, and Abilities
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows‑style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of federal, state, and local billing regulations.
Skills to effectively present information and respond to questions from patients and customers.
Skills to solve practical problems and deal with high‑stress situations while maintaining a high quality of professionalism.
Good organizational, time‑management, and conflict‑resolution skills.
Excellent decision‑making skills; good analytical skills with strong attention to detail.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling or escalating difficult situations.
Physical and Environmental Demands
Sedentary work. The employee may need to lift, carry, push, pull, or otherwise move objects up to 10 pounds occasionally, occasionally 1/3 of the time, or a negligible amount of force frequently, from 1/3 to 2/3 of the time. The employee will spend most of the time sitting, with brief walking or standing as needed.
There is no exposure to blood, body fluid, or tissue normally, and the employee will not be called upon to perform or assist in emergency care or first aid. The employee may work with patients who have known or suspected communicable diseases and may enter isolation rooms, having an occupational risk for exposure to all communicable diseases. Because the employee works within a healthcare setting, there may be an occupational risk for exposure to hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste, depending on the essential job duties.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
All applicable federal, state, and local laws, accreditation standards, and regulatory agency requirements that apply to the assigned area of responsibility will be observed. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and other compliance‑related concerns.
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At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record which assists in accurate reimbursement while maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect copays, deductibles, and self‑pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips and follow the closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve interpersonal conflicts.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Education and Experience
Required – High school diploma or equivalent.
Preferred – Associate’s degree.
Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service‑related environment including front‑line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications
Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or certification as a Medical Assistant or other medical specialty‑based certification.
Knowledge, Skills, and Abilities
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows‑style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of federal, state, and local billing regulations.
Skills to effectively present information and respond to questions from patients and customers.
Skills to solve practical problems and deal with high‑stress situations while maintaining a high quality of professionalism.
Good organizational, time‑management, and conflict‑resolution skills.
Excellent decision‑making skills; good analytical skills with strong attention to detail.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling or escalating difficult situations.
Physical and Environmental Demands
Sedentary work. The employee may need to lift, carry, push, pull, or otherwise move objects up to 10 pounds occasionally, occasionally 1/3 of the time, or a negligible amount of force frequently, from 1/3 to 2/3 of the time. The employee will spend most of the time sitting, with brief walking or standing as needed.
There is no exposure to blood, body fluid, or tissue normally, and the employee will not be called upon to perform or assist in emergency care or first aid. The employee may work with patients who have known or suspected communicable diseases and may enter isolation rooms, having an occupational risk for exposure to all communicable diseases. Because the employee works within a healthcare setting, there may be an occupational risk for exposure to hazardous medications or hazardous waste through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste, depending on the essential job duties.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
All applicable federal, state, and local laws, accreditation standards, and regulatory agency requirements that apply to the assigned area of responsibility will be observed. The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and other compliance‑related concerns.
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