Patient Access Specialist - UH Health - Family Car Center
University of Houston, Houston, TX, United States
Department : Clinic Enterprise &
Salary : 16.63-18.73 (Commensurate with Experience/Education)
The UH Health Family Care Center is a Federally Qualified Health Center (FQHC) Look‑Alike, committed to delivering comprehensive, integrated health services to underserved populations in Houston. The center serves residents of the Greater Third Ward, East End, South Houston, and surrounding neighborhoods, while welcoming patients from across the region. Family Care Center integrates primary care, behavioral health (including psychology and psychiatry), women's health, pediatrics, and chronic disease management. The clinic partners with community organizations and public agencies to expand access, reduce health disparities, and support wellness in historically underserved areas. UH Health Family Care Center is positioned to scale its impact and serve as a vital anchor for community health in Houston.
Responsible for front desk operations: patient scheduling & registration, insurance/eligibility verifications, reminder calls, check‑in/out, collection of payments, and coverage of phone/fax lines.
Responsibilities
Serve as first point of contact for patients, visitors, staff, students and faculty.
Answer questions and resolve moderate customer service concerns and refer more difficult issues to manager; adhere to department guidelines on referring patients/visitors to the appropriate area.
Provide excellent customer and patient services support by setting appointments and providing phone coverage.
Answer telephone and direct calls to the appropriate staff and relay pertinent information.
Communicate with customers in a courteous, professional, cooperative, and mature manner.
Retrieve and file medical records, enter/update patient information, and ensure patient documents are scanned into the electronic systems.
Identify payer source, verify insurance eligibility, financial status and assign correct pay type.
Assist patients with check‑in process; check out patients using electronic medical records system including inputting data, posting charges/payments, and searching and retrieving data.
Fax, copy and distribute medical record information for doctors and patients.
Ensure confidentiality of all medical records and patient information.
Work as part of a team with all clinic staff including management, nursing, and medical personnel.
Perform other job‑related duties as assigned.
Qualifications
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions such as percentages and ratios usually acquired through attainment of a high school diploma or GED.
Requires a minimum of three (3) years of directly job‑related experience.
Department is willing to accept education in lieu of experience.
All positions at the University of Houston‑System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
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Salary : 16.63-18.73 (Commensurate with Experience/Education)
The UH Health Family Care Center is a Federally Qualified Health Center (FQHC) Look‑Alike, committed to delivering comprehensive, integrated health services to underserved populations in Houston. The center serves residents of the Greater Third Ward, East End, South Houston, and surrounding neighborhoods, while welcoming patients from across the region. Family Care Center integrates primary care, behavioral health (including psychology and psychiatry), women's health, pediatrics, and chronic disease management. The clinic partners with community organizations and public agencies to expand access, reduce health disparities, and support wellness in historically underserved areas. UH Health Family Care Center is positioned to scale its impact and serve as a vital anchor for community health in Houston.
Responsible for front desk operations: patient scheduling & registration, insurance/eligibility verifications, reminder calls, check‑in/out, collection of payments, and coverage of phone/fax lines.
Responsibilities
Serve as first point of contact for patients, visitors, staff, students and faculty.
Answer questions and resolve moderate customer service concerns and refer more difficult issues to manager; adhere to department guidelines on referring patients/visitors to the appropriate area.
Provide excellent customer and patient services support by setting appointments and providing phone coverage.
Answer telephone and direct calls to the appropriate staff and relay pertinent information.
Communicate with customers in a courteous, professional, cooperative, and mature manner.
Retrieve and file medical records, enter/update patient information, and ensure patient documents are scanned into the electronic systems.
Identify payer source, verify insurance eligibility, financial status and assign correct pay type.
Assist patients with check‑in process; check out patients using electronic medical records system including inputting data, posting charges/payments, and searching and retrieving data.
Fax, copy and distribute medical record information for doctors and patients.
Ensure confidentiality of all medical records and patient information.
Work as part of a team with all clinic staff including management, nursing, and medical personnel.
Perform other job‑related duties as assigned.
Qualifications
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions such as percentages and ratios usually acquired through attainment of a high school diploma or GED.
Requires a minimum of three (3) years of directly job‑related experience.
Department is willing to accept education in lieu of experience.
All positions at the University of Houston‑System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
#J-18808-Ljbffr