Attorney-Represented Bodily Injury Claims Adjuster - PST/MST (Remote)
Wells Media Group, Phoenix, AZ, United States
Job Description
National General Insurance is currently hiring an experienced Bodily Injury Telephone Adjuster. The ideal candidate will be based in one of the following Pacific time zone states: California, Nevada, Oregon, Arizona, and possess experience in handling homeowner, commercial, or auto liability claims. Candidates must be able to work 8am‑5pm Pacific time zone hours. Litigation experience may be necessary for this role.
The ideal candidate will possess strong analytical skills, excellent attention to detail, and the ability to effectively manage and negotiate claims. Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.
Key Responsibilities
Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority.
Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
Determines subrogation or fraud potential and how to handle.
Identifies customer needs and works to meet those needs using appropriate customer service skills.
Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.
Supervisory Responsibilities: This job does not have supervisory duties.
Preferred Qualifications
2+ years of experience handling attorney‑represented bodily injury claims.
Experience managing nonstandard auto insurance claims.
Familiarity with California‑specific claims handling practices and regulations.
Certificates, Licenses, Registrations
Ability to obtain and maintain adjuster licenses as required.
Functional Skills
Customer service orientation.
Strong verbal and written communication skills.
Strong time management skills from a global case management and pending perspective (vs. transactional).
Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
Proficient in Word and Outlook.
Skills
Auto Insurance Claims
Bodily Injury Claims
Case Management
Casualty Insurance
Claims Resolution
Claims Review
Communication
Customer Service
Insurance Claims Investigations
Insurance Policies
Negotiation
Time Management
Compensation
Base compensation offered for this role is:
Auto Analyst III: $50,000 - $65,300
Auto Consultant I: $50,000 - $74,120
Auto Cons II: $56,000 - $82,500
Auto Sr Cons I: $68,500 - $104,100
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Legal Statement
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard, or a member of a reserve component.
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National General Insurance is currently hiring an experienced Bodily Injury Telephone Adjuster. The ideal candidate will be based in one of the following Pacific time zone states: California, Nevada, Oregon, Arizona, and possess experience in handling homeowner, commercial, or auto liability claims. Candidates must be able to work 8am‑5pm Pacific time zone hours. Litigation experience may be necessary for this role.
The ideal candidate will possess strong analytical skills, excellent attention to detail, and the ability to effectively manage and negotiate claims. Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.
Key Responsibilities
Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority.
Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
Determines subrogation or fraud potential and how to handle.
Identifies customer needs and works to meet those needs using appropriate customer service skills.
Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.
Supervisory Responsibilities: This job does not have supervisory duties.
Preferred Qualifications
2+ years of experience handling attorney‑represented bodily injury claims.
Experience managing nonstandard auto insurance claims.
Familiarity with California‑specific claims handling practices and regulations.
Certificates, Licenses, Registrations
Ability to obtain and maintain adjuster licenses as required.
Functional Skills
Customer service orientation.
Strong verbal and written communication skills.
Strong time management skills from a global case management and pending perspective (vs. transactional).
Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.
Proficient in Word and Outlook.
Skills
Auto Insurance Claims
Bodily Injury Claims
Case Management
Casualty Insurance
Claims Resolution
Claims Review
Communication
Customer Service
Insurance Claims Investigations
Insurance Policies
Negotiation
Time Management
Compensation
Base compensation offered for this role is:
Auto Analyst III: $50,000 - $65,300
Auto Consultant I: $50,000 - $74,120
Auto Cons II: $56,000 - $82,500
Auto Sr Cons I: $68,500 - $104,100
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Legal Statement
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard, or a member of a reserve component.
#J-18808-Ljbffr