MC Patient Services Supervisor
Texas Tech University Health Sciences Center, Amarillo, TX, United States
Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Managed Care Patient Services staff in processing of patients. Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records; supervises the coordination of other clinic services; responds to requests for patient information and maintains related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Interviews, hires, evaluates and trains new employees. Employees in this classification receive general supervision. Employees in this classification supervise Managed Care Patient Services Specialist and Managed Care Sr. Patient Services Specialist team members. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Major/Essential Functions
Supervision of administrative support staff to include training, delegation of assignments/tasks, disciplinary actions and performance evaluations.
Function as a liaison between regional director of mental health and medical, clinical, nursing and TDCJ staff.
Monitor completion of related documentation. Report changes in information to necessary departments following treatment decisions.
Assure that the Mental Health PSS staff Manage Mental Health Caseload reminders in EMR.
Assure Mental Health PSS staff schedule patients for appointments.
Supervise all Mental Health PSS staff as they manage all aspects of PTM, check-in, check-out, cancellations, referrals, and reporting.
Monitor and supervise all Mental Health staff as they Create reminders for sick call and referral upon disposition.
Responsible for accurate time clock usage according to procedure for staff and self.
Required Qualifications
A minimum of a high school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in a supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, plus one (1) year of supervisory experience.
Preferred Qualifications
1-2 Years TDCJ experience
Benefits
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Job Type
Full Time
Pay Basis
Hourly
Pay Grade Minimum
$20.00
Pay Grade Maximum
$22.00
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Grant Funded?
No
Travel Required
Up to 25%
Shift
Day
Schedule Details
Monday thru Friday
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
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Champions a values based culture to promote unit effectiveness. Directs and supervises Managed Care Patient Services staff in processing of patients. Supervises scheduling of appointments, patient visits, receiving patients, and maintenance of records; supervises the coordination of other clinic services; responds to requests for patient information and maintains related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Interviews, hires, evaluates and trains new employees. Employees in this classification receive general supervision. Employees in this classification supervise Managed Care Patient Services Specialist and Managed Care Sr. Patient Services Specialist team members. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.
Major/Essential Functions
Supervision of administrative support staff to include training, delegation of assignments/tasks, disciplinary actions and performance evaluations.
Function as a liaison between regional director of mental health and medical, clinical, nursing and TDCJ staff.
Monitor completion of related documentation. Report changes in information to necessary departments following treatment decisions.
Assure that the Mental Health PSS staff Manage Mental Health Caseload reminders in EMR.
Assure Mental Health PSS staff schedule patients for appointments.
Supervise all Mental Health PSS staff as they manage all aspects of PTM, check-in, check-out, cancellations, referrals, and reporting.
Monitor and supervise all Mental Health staff as they Create reminders for sick call and referral upon disposition.
Responsible for accurate time clock usage according to procedure for staff and self.
Required Qualifications
A minimum of a high school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in a supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, plus one (1) year of supervisory experience.
Preferred Qualifications
1-2 Years TDCJ experience
Benefits
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Job Type
Full Time
Pay Basis
Hourly
Pay Grade Minimum
$20.00
Pay Grade Maximum
$22.00
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Grant Funded?
No
Travel Required
Up to 25%
Shift
Day
Schedule Details
Monday thru Friday
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
#J-18808-Ljbffr