Specialty Pharmacy Liaison
Optum, Hagerstown, MD, United States
Overview
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the continuum of care. With CPS, you'll work alongside more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive financial, clinical, and operational performance for health systems nationwide. Join us and discover the meaning behind Caring. Connecting. Growing together.
Responsibilities
Greeting patients upon arrival to the clinic
Explaining the benefits of our specialty pharmacy and enrolling patients into the program
Performing insurance benefit investigations, prior authorizations, claim rejects, overrides, etc.
Assisting patients with financial aid (grants, manufacturer programs, discount cards, etc.) to ensure access to medications
Data/order entry and verification of patient information
Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve the intended outcome
Conducting outbound calls for patient support, adherence checks and refill reminders
Triaging clinical questions to the appropriate clinician (pharmacist, nurse or provider)
Participating in conferences and workshops to promote CPS
Qualifications
High school diploma or equivalent
Registered, or ability to become registered as a pharmacy technician in the State of Maryland
Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)
Preferred Qualifications
Experience as a pharmacy liaison/technician
Experience in a health systems specialty pharmacy as an in-clinic technician
Experience working with various disease states
Knowledge of benefit investigations, prior authorization support and patient financial assistance work
Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx)
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (benefits subject to eligibility). The hourly pay for this role ranges from $17.98 to $32.12 per hour for full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. There are still barriers to good health disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the continuum of care. With CPS, you'll work alongside more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive financial, clinical, and operational performance for health systems nationwide. Join us and discover the meaning behind Caring. Connecting. Growing together.
Responsibilities
Greeting patients upon arrival to the clinic
Explaining the benefits of our specialty pharmacy and enrolling patients into the program
Performing insurance benefit investigations, prior authorizations, claim rejects, overrides, etc.
Assisting patients with financial aid (grants, manufacturer programs, discount cards, etc.) to ensure access to medications
Data/order entry and verification of patient information
Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve the intended outcome
Conducting outbound calls for patient support, adherence checks and refill reminders
Triaging clinical questions to the appropriate clinician (pharmacist, nurse or provider)
Participating in conferences and workshops to promote CPS
Qualifications
High school diploma or equivalent
Registered, or ability to become registered as a pharmacy technician in the State of Maryland
Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)
Preferred Qualifications
Experience as a pharmacy liaison/technician
Experience in a health systems specialty pharmacy as an in-clinic technician
Experience working with various disease states
Knowledge of benefit investigations, prior authorization support and patient financial assistance work
Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx)
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (benefits subject to eligibility). The hourly pay for this role ranges from $17.98 to $32.12 per hour for full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. There are still barriers to good health disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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