Inpatient Service Specialist Hematology/Oncology Unit
Children's Hospital Colorado, Aurora, CO, United States
Job Overview
The Inpatient Service Specialist (ISS) provides administrative and high‑level customer service support to patients, families, and internal team members. The ISS facilitates the Patient‑Family Experience in the inpatient units at the main campus, greeting and directing patients, collecting information for the medical records system, answering and routing telephone inquiries, interacting with patients and families to determine and best meet their needs, and copying, scanning, and filing various documents.
Shift & Schedule
Day Shift, hours vary: 6:45 am–7:15 pm or 8:30 am–9:00 pm. Weekends required depending on unit need. One summer and one winter holiday required. Full time, 3–12 hour shifts per week, benefit eligible.
Duties & Responsibilities
Facilitates family and patient orientation to the unit/clinic, including all patient and family amenities such as videos, kitchen, lounge, phones, and data ports.
Conducts patient and family rounding to ensure comfort and provide excellent customer service.
Provides general support for administrative functions and processes that support the department and its team members.
Arranges and schedules meetings, including conference calls and seminars.
Creates and maintains files and/or filing systems.
Provides high‑level customer service support and assistance to patients, families, physicians, and internal team members.
Performs reception duties utilizing various systems such as telephone, fax, mail services, email, and copy services.
Performs data entry functions, including patient demographic information and patient updates in a medical records system.
Performs responsibilities related to creating patient identification cards, including photographing patients.
Supports patient safety by adhering to all infection control policies and safety guidelines.
Utilizes and remains up‑to‑date with department office operations and established policies and procedures.
Minimum Qualifications
Degrees
High School Diploma or equivalent.
Experience
One year of administrative/clerical experience in a customer service environment.
Equivalency
A relevant associate or bachelor degree may substitute for the required experience on a year‑for‑year basis.
Licenses & Certifications
None.
Salary Information
Pay is dependent on applicant's relevant experience. Hourly range: $18.26 to $27.40.
Benefits Information
As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs. The package includes base pay, incentives, paid time off, medical/dental/vision insurance, company‑provided life and disability insurance, paid parental leave, 403(b) employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. Children’s Colorado offers an annual employee bonus program based on organizational performance, and annual base pay increases based on performance.
EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. The position is expected to stay open until the posted close date. Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
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The Inpatient Service Specialist (ISS) provides administrative and high‑level customer service support to patients, families, and internal team members. The ISS facilitates the Patient‑Family Experience in the inpatient units at the main campus, greeting and directing patients, collecting information for the medical records system, answering and routing telephone inquiries, interacting with patients and families to determine and best meet their needs, and copying, scanning, and filing various documents.
Shift & Schedule
Day Shift, hours vary: 6:45 am–7:15 pm or 8:30 am–9:00 pm. Weekends required depending on unit need. One summer and one winter holiday required. Full time, 3–12 hour shifts per week, benefit eligible.
Duties & Responsibilities
Facilitates family and patient orientation to the unit/clinic, including all patient and family amenities such as videos, kitchen, lounge, phones, and data ports.
Conducts patient and family rounding to ensure comfort and provide excellent customer service.
Provides general support for administrative functions and processes that support the department and its team members.
Arranges and schedules meetings, including conference calls and seminars.
Creates and maintains files and/or filing systems.
Provides high‑level customer service support and assistance to patients, families, physicians, and internal team members.
Performs reception duties utilizing various systems such as telephone, fax, mail services, email, and copy services.
Performs data entry functions, including patient demographic information and patient updates in a medical records system.
Performs responsibilities related to creating patient identification cards, including photographing patients.
Supports patient safety by adhering to all infection control policies and safety guidelines.
Utilizes and remains up‑to‑date with department office operations and established policies and procedures.
Minimum Qualifications
Degrees
High School Diploma or equivalent.
Experience
One year of administrative/clerical experience in a customer service environment.
Equivalency
A relevant associate or bachelor degree may substitute for the required experience on a year‑for‑year basis.
Licenses & Certifications
None.
Salary Information
Pay is dependent on applicant's relevant experience. Hourly range: $18.26 to $27.40.
Benefits Information
As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs. The package includes base pay, incentives, paid time off, medical/dental/vision insurance, company‑provided life and disability insurance, paid parental leave, 403(b) employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. Children’s Colorado offers an annual employee bonus program based on organizational performance, and annual base pay increases based on performance.
EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. The position is expected to stay open until the posted close date. Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
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