Sr Patient Access Associate - Full Time
Nebraska Medicine, Omaha, NE, United States
Overview
Sr Patient Access Associate position on Second Shift at Nebraska Medicine (Nebraska Medical Center, Omaha, NE). In-person role with face-to-face patient contact; responsible for scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for the position is required 24 hours a day, 7 days a week across various areas including the emergency department.
Schedule & Location
Full-Time (40 hr/wk), Benefits Eligible
Monday - Friday: 1:30 PM - 10:00 PM
Prior to starting in the permanent schedule, you must complete a Mandatory Training for the first 2-3 weeks: Mon - Fri, 7:00 AM - 3:30 PM
Location: Nebraska Medical Center | Nebraska Medicine, Omaha, NE
Key Responsibilities
Face-to-face and bedside patient contact required
Cross-training and floating to other desks as needed
Serve as the first impression of the organization; provide strong customer service
Escort and provide wayfinding for patients
Obtain patient demographic and insurance information
Enter data into the electronic health record (EHR)
Pre-register patients over the phone
Collect point-of-service payments
Obtain required regulatory forms
Check in clinic and outpatient appointments; admit surgical and inpatients; register and arrive patients in the Emergency Department
Work in a fast-paced, high-volume environment and meet productivity and quality metrics
Required Qualifications
Minimum of two years customer service experience
High school education or equivalent
Ability to work in a proactive, self-directed manner
Multi-tasking and problem-solving abilities
Strong written and verbal communication skills
Strong organizational skills with attention to detail
Ability to form and maintain working relationships to foster a team environment
Type at least 35 wpm with 95% accuracy
Basic Life Support (BLS) certification within six months of hire or transfer date from an American Heart Association-endorsed program
Preferred Qualifications
Experience in health care, collections, registration, or revenue cycle
Associate's degree in business, healthcare, or related field
Experience in health care revenue cycle functions including insurance or registration
Experience with Microsoft Office (Word and Excel)
Spanish language proficiency (depending on position)
Recruiter Contact
Sarah Placzek
splaczek@nebraskamed.com
Equal Opportunity
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans’ status.
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Sr Patient Access Associate position on Second Shift at Nebraska Medicine (Nebraska Medical Center, Omaha, NE). In-person role with face-to-face patient contact; responsible for scheduling confirmation, pre-registration/pre-admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for the position is required 24 hours a day, 7 days a week across various areas including the emergency department.
Schedule & Location
Full-Time (40 hr/wk), Benefits Eligible
Monday - Friday: 1:30 PM - 10:00 PM
Prior to starting in the permanent schedule, you must complete a Mandatory Training for the first 2-3 weeks: Mon - Fri, 7:00 AM - 3:30 PM
Location: Nebraska Medical Center | Nebraska Medicine, Omaha, NE
Key Responsibilities
Face-to-face and bedside patient contact required
Cross-training and floating to other desks as needed
Serve as the first impression of the organization; provide strong customer service
Escort and provide wayfinding for patients
Obtain patient demographic and insurance information
Enter data into the electronic health record (EHR)
Pre-register patients over the phone
Collect point-of-service payments
Obtain required regulatory forms
Check in clinic and outpatient appointments; admit surgical and inpatients; register and arrive patients in the Emergency Department
Work in a fast-paced, high-volume environment and meet productivity and quality metrics
Required Qualifications
Minimum of two years customer service experience
High school education or equivalent
Ability to work in a proactive, self-directed manner
Multi-tasking and problem-solving abilities
Strong written and verbal communication skills
Strong organizational skills with attention to detail
Ability to form and maintain working relationships to foster a team environment
Type at least 35 wpm with 95% accuracy
Basic Life Support (BLS) certification within six months of hire or transfer date from an American Heart Association-endorsed program
Preferred Qualifications
Experience in health care, collections, registration, or revenue cycle
Associate's degree in business, healthcare, or related field
Experience in health care revenue cycle functions including insurance or registration
Experience with Microsoft Office (Word and Excel)
Spanish language proficiency (depending on position)
Recruiter Contact
Sarah Placzek
splaczek@nebraskamed.com
Equal Opportunity
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans’ status.
#J-18808-Ljbffr