Care Coordinator- Dumbo
Spear Physical Therapy, New York, NY, United States
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in Dumbo.
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours.
Care Coordinators will guide our patients through our out‑of‑network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.
Qualifications
Previous customer service experience
Someone who is hospitable, welcoming, and team‑oriented
Strong communication skills and ability to multi‑task
A strong attention to detail and willingness to grow
BA.BS degree preferred, not required
What We Offer
We know that exceptional patient service can only be achieved when our team is well cared for
We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
One Medical paid membership. Learn more at onemedical.com/business
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
Medical, Dental, Vision Benefits, Commuter FSA Plan
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA plans – pretax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
Company Events – Annual Summer Picnic and Holiday Awards Celebration
Physical Requirements
Manual dexterity to manipulate office equipment and make written notations
Ability to use computer keyboard 90% of each workday
Hearing acuity to communicate over the telephone
Visual acuity to read information on computer screen
The ability to sit, stand, walk for extended periods of time
Occasionally lift 10 pounds from floor to waist
We value empathy in our team members and a dedication to clinical excellence – whatever your workstyle – above all else. While we are looking for both entrepreneurial big‑thinkers and those dedicated simply to the day‑to‑day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.
Further success factors may include:
Passion for the field hospitality and customer service.
Self‑motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team‑oriented attitude because we don’t work in silos.
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
A resonance with our SPEAR‑IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.
#J-18808-Ljbffr
Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours.
Care Coordinators will guide our patients through our out‑of‑network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.
Qualifications
Previous customer service experience
Someone who is hospitable, welcoming, and team‑oriented
Strong communication skills and ability to multi‑task
A strong attention to detail and willingness to grow
BA.BS degree preferred, not required
What We Offer
We know that exceptional patient service can only be achieved when our team is well cared for
We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
One Medical paid membership. Learn more at onemedical.com/business
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
Medical, Dental, Vision Benefits, Commuter FSA Plan
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA plans – pretax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
Company Events – Annual Summer Picnic and Holiday Awards Celebration
Physical Requirements
Manual dexterity to manipulate office equipment and make written notations
Ability to use computer keyboard 90% of each workday
Hearing acuity to communicate over the telephone
Visual acuity to read information on computer screen
The ability to sit, stand, walk for extended periods of time
Occasionally lift 10 pounds from floor to waist
We value empathy in our team members and a dedication to clinical excellence – whatever your workstyle – above all else. While we are looking for both entrepreneurial big‑thinkers and those dedicated simply to the day‑to‑day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.
Further success factors may include:
Passion for the field hospitality and customer service.
Self‑motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team‑oriented attitude because we don’t work in silos.
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
A resonance with our SPEAR‑IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.
#J-18808-Ljbffr